Currencycloud incident
Service Update – Customer Support Availability
Currencycloud experienced a minor incident on May 8, 2026 affecting Notifications, lasting 4h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 08, 2026, 09:41 AM UTC
We are currently experiencing an issue affecting our phone support service, which may make it difficult for customers to reach us by telephone. Our teams are actively working to restore full phone support as quickly as possible. In the meantime, customers are encouraged to contact us via alternative channels, including email and in‑app support, where services remain available. Further updates will be provided as more information becomes available.
- resolved May 08, 2026, 02:10 PM UTC
The issue affecting our phone support service has now been resolved. All support channels, including phone, email, and in‑app support, are fully operational. We apologise for any inconvenience caused and thank you for your patience.