Currencycloud incident
Intermittent Two‑Factor Authentication Issues
Currencycloud experienced a minor incident on May 7, 2026 affecting Paydirect.io / Direct, lasting 4h 56m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 07, 2026, 11:16 AM UTC
We are currently aware that some customers may experience intermittent issues when using Authy for two‑factor authentication (2FA), which may affect the ability to log in. While we investigate this, customers experiencing issues are advised to temporarily use SMS‑based verification where available as an alternative method. Our teams are monitoring the situation closely and we will provide further updates as more information becomes available. We apologise for any inconvenience caused and thank you for your patience.
- resolved May 07, 2026, 04:13 PM UTC
The issue affecting Authy two‑factor authentication (2FA) has been resolved and customers should now be able to log in as normal. We will continue to monitor authentication services to ensure ongoing stability. Thank you for your patience while this was investigated.
Looking to track Currencycloud downtime and outages?
Pingoru polls Currencycloud's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.
- Real-time alerts when Currencycloud reports an incident
- Email, Slack, Discord, Microsoft Teams, and webhook notifications
- Track Currencycloud alongside 5,000+ providers in one dashboard
- Component-level filtering
- Notification groups + maintenance calendar
5 free monitors · No credit card required