Currencycloud experienced a minor incident on May 29, 2025 affecting API and Payments and 1 more component, lasting 1h 8m. The incident has been resolved; the full update timeline is below.
Affected components
APIPaymentsConversions
Update timeline
- investigating May 29, 2025, 10:41 AM UTC
We are investigating an issue that is impacting our platform We are seeing a high number of errors on Conversion Create calls Further updates will follow as teams investigate the cause
- resolved May 29, 2025, 11:49 AM UTC
Incident has been resolved.
- postmortem Jun 06, 2025, 08:33 AM UTC
Resolution Our engineering team acted quickly to investigate and isolate the issue. Key actions included identifying the root cause as an encryption-related data issue in the CRM service, temporarily setting the problematic field to null, and mitigating the impact. This allowed services to return to normal.