Currencycloud experienced a minor incident on June 8, 2025 affecting Conversions, lasting 2h 3m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 08, 2025, 10:06 PM UTC
We are experiencing some problems creating new conversions on one of our 3rd party providers. The issue has been identified and is being worked on. It is currently affecting a small percentage of our flow and the majority of conversion requests are working.
- resolved Jun 09, 2025, 12:10 AM UTC
This incident has been resolved.
- postmortem Jun 10, 2025, 10:34 AM UTC
# Summary Due to a technical issue with one of our 3rd party providers on the evening of Monday 9th June we experiencing a short intermittent issue with creating new conversions. The issue was identified via our active monitoring and escalated to our third-party partner to whom took immediate action to remediate. A small percentage of a subset of new conversions were impacted, while the majority remained unaffected. The underlying external technical issue was resolved and the service was fully restored with a couple of hours.