Currencycloud incident

Local GBP payments delayed

Minor Resolved View vendor source →

Currencycloud experienced a minor incident on September 19, 2025 affecting Payments, lasting 1h 10m. The incident has been resolved; the full update timeline is below.

Started
Sep 19, 2025, 11:21 AM UTC
Resolved
Sep 19, 2025, 12:32 PM UTC
Duration
1h 10m
Detected by Pingoru
Sep 19, 2025, 11:21 AM UTC

Affected components

Payments

Update timeline

  1. investigating Sep 19, 2025, 11:21 AM UTC

    We are currently investigating an issue that is causing local GBP payments to be delayed in processing

  2. resolved Sep 19, 2025, 12:32 PM UTC

    Issue has been resolved. All impacted payments processed as per instructed value date

  3. postmortem Sep 19, 2025, 02:29 PM UTC

    # **Summary** On September 19, we experienced a temporary delay in processing local GBP payments due to an internal technical issue. The issue was quickly identified and resolved. All impacted payments were successfully processed in line with their instructed value date. Clients may have experienced a short delay during this time, and we sincerely apologise for any inconvenience caused. We appreciate your understanding and remain committed to ensuring the reliability of our payment services.