Currencycloud incident

Issue Affecting Payment Validation Services

Minor Resolved View vendor source →

Currencycloud experienced a minor incident on July 6, 2026 affecting Payments, lasting 1d 2h. The incident has been resolved; the full update timeline is below.

Started
Jul 06, 2026, 12:30 PM UTC
Resolved
Jul 07, 2026, 02:51 PM UTC
Duration
1d 2h
Detected by Pingoru
Jul 06, 2026, 12:30 PM UTC

Affected components

Payments

Update timeline

  1. investigating Jul 06, 2026, 12:30 PM UTC

    We are currently investigating an issue affecting payment validation services. Some customers may experience errors when validating payments via the platform or API. Our engineering teams have identified the issue and are actively working to restore normal service as quickly as possible. We apologise for any inconvenience this may cause and will provide further updates as more information becomes available.

  2. monitoring Jul 06, 2026, 07:13 PM UTC

    The issue has been mitigated and is being monitored.

  3. resolved Jul 07, 2026, 02:51 PM UTC

    The issue affecting payment validation services has now been resolved. Our teams implemented a fix and monitored the service to confirm stability, with no further issues observed. We apologise for any inconvenience caused and thank you for your patience.

  4. postmortem Jul 08, 2026, 12:42 PM UTC

    ## Overview On 3 July 2026, we identified an issue affecting payment validation services in the production environment. Some clients experienced errors when validating payments via the platform and API. The issue was mitigated through cache reloads and service recovery actions, with a permanent fix subsequently implemented and deployed. Service was restored and monitored until stability was confirmed. ## Client Impact During the incident, some clients may have experienced: * Errors when validating payments * Intermittent failures during payment creation and validation workflows * Issues processing certain bulk payment uploads The impact was limited and intermittent. No data integrity issues were identified, and no client action was required. ## Root Cause The issue was caused by a missing payment validation cache entry required by the Payments Engine. Under certain conditions, the cache was not correctly repopulated following service events, causing validation requests to fail. A related service change contributed to the cache inconsistency. Mitigations were applied to restore the cache, and permanent fixes were implemented to improve cache management and prevent recurrence. ‌ ‌ ##### Currencycloud Confidential