Currencycloud experienced a minor incident on July 9, 2026 affecting Payments, lasting 22h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 09, 2026, 02:56 PM UTC
We are investigating an issue affecting our SEK network partners which may result in delays to local SEK payment processing. Our teams are working with the network partner to restore normal service as quickly as possible. We will provide a further update as soon as more information becomes available.
- monitoring Jul 09, 2026, 09:18 PM UTC
We have identified the cause of the issue affecting local SEK payment processing and have implemented a fix to prevent further delays. Some previously impacted SEK payments may remain delayed while affected funding is being recovered and payments are released for processing. We are monitoring recovery with our network partner and will provide a further update once payment processing has returned to normal.
- resolved Jul 10, 2026, 01:32 PM UTC
The issue affecting a subset of local SEK, NOK and DKK payments has now been resolved, and payment processing has returned to normal. A small number of payments experienced delays of up to one business day while our teams worked with a network partner to address the issue. All impacted payments have now been processed or are progressing as expected. We apologise for any inconvenience caused and thank you for your patience.
- postmortem Jul 20, 2026, 05:13 PM UTC
# Overview On July 9, 2026, we identified an issue affecting payment processing through a local banking network partner. The issue resulted in delays to a subset of SEK payments and, during recovery, a smaller number of DKK and NOK payments were also impacted. A corrective change was deployed on July 10, 2026 to prevent further occurrences. All affected payments were successfully processed by July 14, 2026. # Customer Impact A subset of customers experienced delays to payment processing. Affected payments remained pending while funding transfers were recovered and processing resumed. All impacted payments were ultimately processed successfully. # Root Cause A change to payment message generation altered the account information format used for certain funding transfers. As a result, some funding transfers were not automatically credited by the network partner, preventing associated payments from progressing as expected. The change was corrected and additional recovery actions were completed to process the affected payments. Currencycloud Confidential