Crypto.com Outage History

Started Nov 29, 2025, 08:21 PM UTC· resolved Nov 29, 2025, 09:43 PM UTC

1. monitoring Nov 29, 2025, 08:21 PM UTC

   Our AED,USD,SGD fiat wallet vendor "Standard Chartered" it currently undergoing maintenance. During this period, users relying on Standard Chartered will be unable to initiate FIAT AED,USD,SGD withdrawals.

2. resolved Nov 29, 2025, 09:43 PM UTC

   This incident has been resolved.

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Started Nov 26, 2025, 05:11 PM UTC· resolved Nov 27, 2025, 08:47 AM UTC

1. identified Nov 26, 2025, 05:11 PM UTC

   We are experiencing an intermittent issue with stock charts and pricing in the Crypto.com app. We are working on this and hope to have it resolved soon. Buying and selling is not impacted. You will see the correct price on the order confirmation screen.

2. resolved Nov 27, 2025, 08:47 AM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 01:58 PM UTC· resolved Nov 18, 2025, 02:35 PM UTC

1. identified Nov 18, 2025, 01:58 PM UTC

   We are currently aware of some users unable to initiate new logins to our products due to Cloudflare outage. - Crypto.com Main app - Crypto.com Web - Crypto.com Exchange We are working on this at the highest priority. Please retry with alternative method logins such as QR code/ Passkey / email if possible.

2. monitoring Nov 18, 2025, 02:11 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Nov 18, 2025, 02:35 PM UTC

   This incident has been resolved.

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Started Nov 18, 2025, 12:01 PM UTC· resolved Nov 18, 2025, 02:35 PM UTC

1. investigating Nov 18, 2025, 12:01 PM UTC

   We are currently experiencing some issues our vendor which provides card payment service. This will impact user with using/adding their debit/credit card as payment method within our apps including: - Google Pay - Apple Pay We're working on this and will update you as soon as we can. Please use other alternative payment methods such as cash wallet. Operations with using your Crypto.com Debit/Credit card is not impacted by this.

2. monitoring Nov 18, 2025, 01:02 PM UTC

   The card payment service is now recovering. You may still experience some issues.

3. resolved Nov 18, 2025, 02:35 PM UTC

   This incident has been resolved.

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Started Nov 09, 2025, 05:21 AM UTC· resolved Nov 09, 2025, 07:22 AM UTC

1. investigating Nov 09, 2025, 05:21 AM UTC

   Our USD fiat wallet vendor "Greendot" will be undergoing scheduled maintenance from 9:30 PM PT on October 25, 2025 to 11:00 PM PT on Nov 8, 2025. Impact: - Cash account creation, deposit, withdrawal will be temporarily unavailable during this period We apologize for any inconvenience and appreciate your patience during this maintenance window.

2. resolved Nov 09, 2025, 07:22 AM UTC

   This incident has been resolved.

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Started Nov 04, 2025, 05:27 AM UTC· resolved Nov 04, 2025, 05:27 AM UTC

1. investigating Nov 04, 2025, 04:04 AM UTC

   Please note exchange app sign up flow is blocked due to Recaptcha issues. Our team is working on the fix urgently.

2. resolved Nov 04, 2025, 05:27 AM UTC

   Sign up via exchange app is resumed

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Started Oct 30, 2025, 06:43 AM UTC· resolved Oct 30, 2025, 10:32 AM UTC

1. investigating Oct 30, 2025, 06:43 AM UTC

   We are currently experiencing issues with our AUD fiat wallet provider, Monoova. Users may use the alternative AUD vendor "Zai" instead until the service is resumed.

2. resolved Oct 30, 2025, 10:32 AM UTC

   This incident has been resolved.

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Started Oct 21, 2025, 10:44 AM UTC· resolved Oct 24, 2025, 07:20 AM UTC

1. identified Oct 21, 2025, 10:44 AM UTC

   We have identified an issue with current version of Crypto.com Main app 3.219.10, where if users try to unstake they will get an error. The issue will be fixed on 22 Oct 2025. Sorry for the inconveniences caused.

2. identified Oct 22, 2025, 07:33 AM UTC

   Apologies this is taking longer than we had originally expected, the new ETA for the fix will be 23 Oct 2025.

3. identified Oct 23, 2025, 10:23 AM UTC

   Our fix have been developed, it will be included in the next app version 3.219.11 - ETA 24th Oct.

4. resolved Oct 24, 2025, 07:20 AM UTC

   Our fix has been deployed, the service is resumed

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Started Oct 20, 2025, 08:16 AM UTC· resolved Oct 20, 2025, 10:17 AM UTC

1. investigating Oct 20, 2025, 08:16 AM UTC

   Team is actively checking with upstream & downstream vendors and will keep you posted once there is an update

2. identified Oct 20, 2025, 08:47 AM UTC

   The SMS OTP service is now up and running. Users can still log in with passkey, and logged-in users remain unaffected.

3. resolved Oct 20, 2025, 10:17 AM UTC

   Email, SMS, Support Chat, Plaid (US cash account) services are back to normal

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Started Oct 17, 2025, 01:25 AM UTC· resolved Oct 21, 2025, 04:36 AM UTC

1. investigating Oct 17, 2025, 01:25 AM UTC

   We are currently experiencing issues with our staking service provider that are impacting CSPR Staking. Will resume services after issues with our service provider are resolved. Below are the impacts on CSPR Staking during this period: - Staking and unstaking have been suspended. - Staking rewards would be impacted.

2. resolved Oct 21, 2025, 04:36 AM UTC

   CSPR Staking services have been resumed.

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Started Oct 09, 2025, 09:39 AM UTC· resolved Nov 10, 2025, 02:04 AM UTC

1. investigating Oct 09, 2025, 09:39 AM UTC

   KSM chain is doing an upgrade and our team is working on supporting the new Asset Hub. We will resume services once our upgrade is rolled out. Below are the impacts on KSM Staking during this period: - Staking and unstaking have been suspended. - Staking rewards will be impacted.

2. resolved Nov 10, 2025, 02:04 AM UTC

   KSM Staking has been resumed.

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Started Sep 17, 2025, 11:58 AM UTC· resolved Nov 07, 2025, 09:28 AM UTC

1. investigating Sep 17, 2025, 11:58 AM UTC

   We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking. ETH Eigenlayer Restaking - All deposits have now been suspended. - Both staking and restaking rewards will be impacted. - Unstaking remain unaffected. Eigen Staking - Staking and unstaking operations remain unaffected. - Distribution of EIGEN rewards is temporarily interrupted.

2. investigating Oct 23, 2025, 05:07 AM UTC

   ETH Eigenlayer Restaking is resumed, and both staking and restaking rewards have been resumed, while distribution of EIGEN rewards is still interrupted.

3. resolved Nov 07, 2025, 09:28 AM UTC

   This incident has been resolved.

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Started Sep 10, 2025, 02:55 PM UTC· resolved Nov 06, 2025, 02:33 PM UTC

1. monitoring Sep 10, 2025, 02:55 PM UTC

   As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider. Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.

2. resolved Nov 06, 2025, 02:33 PM UTC

   This incident has been resolved.

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Started Sep 09, 2025, 05:30 AM UTC· resolved Nov 06, 2025, 02:33 PM UTC

1. investigating Sep 10, 2025, 02:53 PM UTC

   Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time. Affected pools: -ETH staking

2. resolved Nov 06, 2025, 02:33 PM UTC

   This incident has been resolved.

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