Crypto.com incident

Issue with using/adding debit/credit card as payment method

Notice Resolved View vendor source →

Crypto.com experienced a notice incident on November 18, 2025, lasting 2h 34m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 12:01 PM UTC
Resolved
Nov 18, 2025, 02:35 PM UTC
Duration
2h 34m
Detected by Pingoru
Nov 18, 2025, 12:01 PM UTC

Update timeline

  1. investigating Nov 18, 2025, 12:01 PM UTC

    We are currently experiencing some issues our vendor which provides card payment service. This will impact user with using/adding their debit/credit card as payment method within our apps including: - Google Pay - Apple Pay We're working on this and will update you as soon as we can. Please use other alternative payment methods such as cash wallet. Operations with using your Crypto.com Debit/Credit card is not impacted by this.

  2. monitoring Nov 18, 2025, 01:02 PM UTC

    The card payment service is now recovering. You may still experience some issues.

  3. resolved Nov 18, 2025, 02:35 PM UTC

    This incident has been resolved.