Crypto.com incident

Performance issue - Email, SMS, Support Chat, Plaid (US cash account)

Notice Resolved View vendor source →

Crypto.com experienced a notice incident on October 20, 2025, lasting 2h. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 08:16 AM UTC
Resolved
Oct 20, 2025, 10:17 AM UTC
Duration
2h
Detected by Pingoru
Oct 20, 2025, 08:16 AM UTC

Update timeline

  1. investigating Oct 20, 2025, 08:16 AM UTC

    Team is actively checking with upstream & downstream vendors and will keep you posted once there is an update

  2. identified Oct 20, 2025, 08:47 AM UTC

    The SMS OTP service is now up and running. Users can still log in with passkey, and logged-in users remain unaffected.

  3. resolved Oct 20, 2025, 10:17 AM UTC

    Email, SMS, Support Chat, Plaid (US cash account) services are back to normal