Crypto.com Outage History

Started May 22, 2026, 07:59 AM UTC· resolved May 22, 2026, 01:12 PM UTC

1. investigating May 22, 2026, 07:59 AM UTC

   We're currently experiencing some issues with our USD fiat wallet provider Greendot. Users may see some delays or error when trying to set up USD cash account, deposit, withdrawal may be temporarily unavailable during this period

2. resolved May 22, 2026, 01:12 PM UTC

   This incident has been resolved.

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Started May 18, 2026, 04:09 PM UTC· resolved Jul 17, 2026, 07:36 AM UTC

1. monitoring May 18, 2026, 04:09 PM UTC

   - Prediction Trading: FX, Indices, and Commodities Markets: Will be temporarily paused until further notice, starting May 18, 2026, 12:00 am until further notice. A separate announcement about these Prediction markets will be made at a later date.

2. resolved Jul 17, 2026, 07:36 AM UTC

   This incident has been resolved.

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Started May 15, 2026, 02:07 PM UTC· resolved May 27, 2026, 04:31 AM UTC

1. investigating May 15, 2026, 02:07 PM UTC

   Deposits and Withdrawals of RUNE have been paused due to ongoing security concern

2. resolved May 27, 2026, 04:31 AM UTC

   Deposits and Withdrawals of RUNE have been resumed.

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Started May 14, 2026, 08:15 AM UTC· resolved Jun 02, 2026, 10:08 AM UTC

1. investigating May 14, 2026, 08:15 AM UTC

   Please note FLR Staking has been suspended except for users in US and Canada regions due to validator change. We will update when the staking service is resumed.

2. resolved Jun 02, 2026, 10:08 AM UTC

   FLR Staking has been resumed.

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Started May 01, 2026, 12:35 PM UTC· resolved May 01, 2026, 01:40 PM UTC

1. investigating May 01, 2026, 12:35 PM UTC

   We are working hard now to fix this issue. You can still use the Crypto.com Main App in the meantime.

2. resolved May 01, 2026, 01:40 PM UTC

   This incident has been resolved.

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Started Apr 29, 2026, 04:34 PM UTC· resolved Apr 30, 2026, 10:35 AM UTC

1. investigating Apr 29, 2026, 04:34 PM UTC

   We are currently investigating an issue that some stocks may not display market data in the mobile app

2. monitoring Apr 29, 2026, 05:39 PM UTC

   A fix has been implemented and any data missing from earlier market hours will be added.

3. resolved Apr 30, 2026, 10:35 AM UTC

   This incident has been resolved.

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Started Apr 26, 2026, 01:05 AM UTC· resolved Apr 26, 2026, 01:51 AM UTC

1. investigating Apr 26, 2026, 01:05 AM UTC

   We are temporarily suspending Litecoin (LTC) deposits on Crypto.com App and Exchange while we monitor a developing situation on the Litecoin network. This is a precautionary measure to protect our users. We are actively monitoring the situation and will restore deposit functionality as soon as it is safe to do so. We apologize for any inconvenience and will provide further updates here.

2. resolved Apr 26, 2026, 01:51 AM UTC

   This incident has been resolved and LTC deposit features have been reestablished.

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Started Apr 17, 2026, 04:59 PM UTC· resolved Apr 18, 2026, 11:46 AM UTC

1. investigating Apr 17, 2026, 04:59 PM UTC

   We are currently working with our email provider to resolve this issue involving delayed emails to Crypto.com users.

2. resolved Apr 18, 2026, 11:46 AM UTC

   This incident has been resolved.

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Started Apr 16, 2026, 06:26 PM UTC· resolved Apr 17, 2026, 05:04 PM UTC

1. investigating Apr 16, 2026, 06:26 PM UTC

   We have identified the root cause of this issue and are working to resolve the balance display so it shows the correct balance in USA stocks accounts

2. resolved Apr 17, 2026, 05:04 PM UTC

   This incident has been resolved.

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Started Apr 06, 2026, 10:01 AM UTC· resolved Apr 06, 2026, 04:40 PM UTC

1. identified Apr 06, 2026, 10:01 AM UTC

   We are currently observing delays affecting the Interac network for the vendor Payper. As a result, you may notice an increase in pending transactions. We are actively monitoring the situation and will provide updates as soon as there are any changes.

2. resolved Apr 06, 2026, 04:40 PM UTC

   This incident has been resolved.

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Started Apr 02, 2026, 02:30 AM UTC· resolved Apr 02, 2026, 03:44 AM UTC

1. investigating Apr 02, 2026, 02:30 AM UTC

   We are aware of users experiencing connection issues with the Crypto.com Main App and Exchange login page. Our team is working on urgently resolving this. Thank you for your patience.

2. resolved Apr 02, 2026, 03:44 AM UTC

   This incident has beer resolved.

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Started Mar 21, 2026, 08:49 AM UTC· resolved Oct 05, 2026, 06:47 AM UTC

1. identified Mar 21, 2026, 08:49 AM UTC

   Please note ETH staking process is currently delayed due to current Ethereum Validator Queue size.

2. identified Mar 21, 2026, 08:50 AM UTC

   The wait can be up to 70 days. For more information on latest ETH Validator queue backlog, please check here: https://www.validatorqueue.com/

3. resolved Oct 05, 2026, 06:47 AM UTC

   This incident has been resolved.

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Started Mar 20, 2026, 04:11 PM UTC· resolved Mar 20, 2026, 05:15 PM UTC

1. identified Mar 20, 2026, 04:11 PM UTC

   We're currently experiencing some issues with our USD fiat wallet provider Greendot. Users may see some delays or error when trying to set up USD cash account, deposit, withdrawal may be temporarily unavailable during this period

2. resolved Mar 20, 2026, 05:15 PM UTC

   This incident has been resolved.

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Started Mar 15, 2026, 04:04 AM UTC· resolved Mar 15, 2026, 08:35 AM UTC

1. investigating Mar 15, 2026, 04:04 AM UTC

   Please note the Cash Earn feature is temporarily unavailable due to issues on our vendor Greendot. We will let you know once the service resumes.

2. investigating Mar 15, 2026, 08:34 AM UTC

   Issues on Greendot side have been resolved and the Cash Earn feature is back to normal.

3. resolved Mar 15, 2026, 08:35 AM UTC

   The incident has been resolved.

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Started Mar 12, 2026, 01:04 PM UTC· resolved Mar 13, 2026, 06:29 AM UTC

1. investigating Mar 12, 2026, 01:04 PM UTC

   PayPal is currently unavailable as a payment method for US customers. Please choose an alternative payment option. We apologize for any inconvenience this may cause.

2. resolved Mar 13, 2026, 06:29 AM UTC

   This incident has been resolved.

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Started Feb 24, 2026, 06:52 PM UTC· resolved Feb 24, 2026, 10:12 PM UTC

1. investigating Feb 24, 2026, 06:52 PM UTC

   We are aware some users are unable to verify with their passkeys, we are currently working this at the highest priority. In the meantime please use other MFA method to authenticate.

2. resolved Feb 24, 2026, 10:12 PM UTC

   This incident has been resolved.

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Started Feb 19, 2026, 07:29 PM UTC· resolved Feb 19, 2026, 09:42 PM UTC

1. investigating Feb 19, 2026, 07:29 PM UTC

   We are currently experiencing an issue with 1099-DA forms downloading as expected from our Tax site https://crypto.com/1099form/download. Services will resume once these issues are resolved.

2. resolved Feb 19, 2026, 09:42 PM UTC

   This incident has been resolved.

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Started Feb 02, 2026, 10:43 AM UTC· resolved Feb 05, 2026, 10:58 AM UTC

1. investigating Feb 02, 2026, 10:43 AM UTC

   We are currently addressing a technical issue affecting the availability of UpDown contracts on the platform. Our team is actively working to restore these instruments as quickly as possible. We apologise for the interruption and will provide further updates as they become available.

2. resolved Feb 05, 2026, 10:58 AM UTC

   This incident has been resolved.

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Started Jan 31, 2026, 01:03 PM UTC· resolved Jan 31, 2026, 02:33 PM UTC

1. identified Jan 31, 2026, 01:03 PM UTC

   We have identified an issue with placing UpDown and Strike options. Please bear with us whilst our teams are currently investigating this with the highest priority.

2. monitoring Jan 31, 2026, 02:24 PM UTC

   A fix has been implemented and we are monitoring the results.

3. resolved Jan 31, 2026, 02:33 PM UTC

   This incident has been resolved.

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Started Jan 27, 2026, 10:43 AM UTC· resolved Feb 12, 2026, 06:32 AM UTC

1. investigating Jan 27, 2026, 10:43 AM UTC

   Please be advised that staking for FLR is currently suspended. Unstaking services remain fully operational and are unaffected. Estimated Resolution: February 5, 2026

2. monitoring Feb 05, 2026, 05:24 AM UTC

   Please note FLR staking in US and Canada have recovered. For other regions, the service should recover on Feb 11th.

3. resolved Feb 12, 2026, 06:32 AM UTC

   All FLR staking services are recovered

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Started Jan 24, 2026, 07:21 PM UTC· resolved Jan 24, 2026, 09:55 PM UTC

1. monitoring Jan 24, 2026, 07:21 PM UTC

   Our AED, USD, SGD fiat wallet vendor "Standard Chartered" is currently undergoing maintenance. During this period users relying on Standard Chartered will be unable to initiate FIAT AED, USD, SGD withdrawals

2. resolved Jan 24, 2026, 09:55 PM UTC

   This incident has been resolved.

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Started Jan 16, 2026, 04:01 PM UTC· resolved Jan 16, 2026, 04:04 PM UTC

1. monitoring Jan 16, 2026, 04:01 PM UTC

   One of our CAD fiat vendors, DC Bank is currently undergoing emergency maintenance. During this period, please use our alternative vendor Payper. Any existing transfer via DC Bank will be resumed once they have completed.

2. resolved Jan 16, 2026, 04:04 PM UTC

   This incident has been resolved.

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Started Dec 15, 2025, 04:59 PM UTC· resolved Dec 15, 2025, 06:07 PM UTC

1. investigating Dec 15, 2025, 04:59 PM UTC

   We are currently investigating an issue regarding withdrawing cash from the stocks account to fiat withdrawals. We are working to restore this functionality as soon as possible.

2. resolved Dec 15, 2025, 06:07 PM UTC

   This incident has been resolved.

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Started Dec 15, 2025, 06:01 AM UTC· resolved May 19, 2026, 04:30 AM UTC

1. investigating Dec 15, 2025, 06:01 AM UTC

   We are currently experiencing issues with our staking service provider that are affecting GRT Staking. Services will resume once these issues are resolved. Please note that GRT staking rewards distribution may be impacted during this time.

2. resolved May 19, 2026, 04:30 AM UTC

   This incident has been resolved.

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Started Dec 05, 2025, 09:07 AM UTC· resolved Dec 05, 2025, 09:20 AM UTC

1. investigating Dec 05, 2025, 09:07 AM UTC

   We are currently investigating this issue.

2. investigating Dec 05, 2025, 09:09 AM UTC

   We are currently working with Cloudflare

3. resolved Dec 05, 2025, 09:20 AM UTC

   Cloudflare team confirm the issue is resolved Our services are resumed

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