Crypto.com had 52 outages in the last 2 years totaling 5063h 7m of downtime — averaging 2.1 incidents per month.
There were 52 Crypto.com outages since June 25, 2025 totaling 5063h 7m of downtime. Each is summarised below — incident details, duration, and resolution information.
We are currently investigating this issue.
We are currently working with Cloudflare
Cloudflare team confirm the issue is resolved Our services are resumed
Our AED,USD,SGD fiat wallet vendor "Standard Chartered" it currently undergoing maintenance. During this period, users relying on Standard Chartered will be unable to initiate FIAT AED,USD,SGD withdrawals.
This incident has been resolved.
We are experiencing an intermittent issue with stock charts and pricing in the Crypto.com app. We are working on this and hope to have it resolved soon. Buying and selling is not impacted. You will see the correct price on the order confirmation screen.
This incident has been resolved.
We are currently aware of some users unable to initiate new logins to our products due to Cloudflare outage. - Crypto.com Main app - Crypto.com Web - Crypto.com Exchange We are working on this at the highest priority. Please retry with alternative method logins such as QR code/ Passkey / email if possible.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing some issues our vendor which provides card payment service. This will impact user with using/adding their debit/credit card as payment method within our apps including: - Google Pay - Apple Pay We're working on this and will update you as soon as we can. Please use other alternative payment methods such as cash wallet. Operations with using your Crypto.com Debit/Credit card is not impacted by this.
The card payment service is now recovering. You may still experience some issues.
This incident has been resolved.
Our USD fiat wallet vendor "Greendot" will be undergoing scheduled maintenance from 9:30 PM PT on October 25, 2025 to 11:00 PM PT on Nov 8, 2025. Impact: - Cash account creation, deposit, withdrawal will be temporarily unavailable during this period We apologize for any inconvenience and appreciate your patience during this maintenance window.
This incident has been resolved.
Please note exchange app sign up flow is blocked due to Recaptcha issues. Our team is working on the fix urgently.
Sign up via exchange app is resumed
We are currently experiencing issues with our AUD fiat wallet provider, Monoova. Users may use the alternative AUD vendor "Zai" instead until the service is resumed.
This incident has been resolved.
We have identified an issue with current version of Crypto.com Main app 3.219.10, where if users try to unstake they will get an error. The issue will be fixed on 22 Oct 2025. Sorry for the inconveniences caused.
Apologies this is taking longer than we had originally expected, the new ETA for the fix will be 23 Oct 2025.
Our fix have been developed, it will be included in the next app version 3.219.11 - ETA 24th Oct.
Our fix has been deployed, the service is resumed
Team is actively checking with upstream & downstream vendors and will keep you posted once there is an update
The SMS OTP service is now up and running. Users can still log in with passkey, and logged-in users remain unaffected.
Email, SMS, Support Chat, Plaid (US cash account) services are back to normal
We are currently experiencing issues with our staking service provider that are impacting CSPR Staking. Will resume services after issues with our service provider are resolved. Below are the impacts on CSPR Staking during this period: - Staking and unstaking have been suspended. - Staking rewards would be impacted.
CSPR Staking services have been resumed.
KSM chain is doing an upgrade and our team is working on supporting the new Asset Hub. We will resume services once our upgrade is rolled out. Below are the impacts on KSM Staking during this period: - Staking and unstaking have been suspended. - Staking rewards will be impacted.
KSM Staking has been resumed.
Only EUR SEPA Instant deposits via OpenPayd may be delayed. Not impacted: - Standard EUR SEPA deposits and EUR withdrawals are operating normally. For instant deposits, please use our backup EUR provider, Banking Circle.
This incident has been resolved.
We are aware of an issue affecting some users who are experiencing problems when attempting to whitelist addresses for withdrawals on the Crypto.com Main App and Exchange. Our team is actively working to resolve this as a top priority.
This incident has been resolved.
One of our AUD fiat wallet vendor "Monoova" will be undergoing maintenance on 20th September 2025 04:00PM (BST) - TBD (BST) During this period, users will not be able to use Monoova for AUD fiat withdrawals. - Users can use our alternative AUD vendor "Zai" instead during this period. - For existing withdraw through Monoova, it will be resumed once the maintenance is complete.
This incident has been resolved.
One of our AED, USD and SGD fiat wallet vendor "SCB" will be undergoing maintenance on 20th September 2025 3:00PM (BST) - TBC (BST) During this period, users will not be able to use SCB for AED< USD and SGD fiat withdrawals. - Users can use our alternative vendors instead during this period. - For existing withdraw through SCB, it will be resumed once the maintenance is complete.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We are currently experiencing issues with our staking service provider that are affecting ETH Eigenlayer Restaking and EIGEN Staking. ETH Eigenlayer Restaking - All deposits have now been suspended. - Both staking and restaking rewards will be impacted. - Unstaking remain unaffected. Eigen Staking - Staking and unstaking operations remain unaffected. - Distribution of EIGEN rewards is temporarily interrupted.
ETH Eigenlayer Restaking is resumed, and both staking and restaking rewards have been resumed, while distribution of EIGEN rewards is still interrupted.
This incident has been resolved.
We are investigating an issue related to incomplete stocks/ETF orders. Rest assured that your funds remain safe and secure during this process and no action is needed on your part.
This incident has been resolved.
As part of our commitment to ensure the highest level of security and staking experience for our users, we are updating our ETH validator provider. Rest assured that your funds remain safe and secure during this process. No action is needed on your part and your stake will continue to accrue rewards during this process.
This incident has been resolved.
Due to a potential API issue, deposit/withdraw operations of a few pools within Onchain Wallet Earn are paused. Validator operations are not affected, and active stakes will continue earning rewards as normal during this time. Affected pools: -ETH staking
This incident has been resolved.
- One of our GBP fiat wallet vendor “Clearbank” is currently having some issues processing withdrawals. - Users can use our alternative GBP vendor “BCB” instead during this period for GBP withdraws - For existing withdraw through Clearbank, it will be resumed once issue is resolved.
We are continuing to investigate this issue.
This incident has been resolved.
We are currently experiencing some performance issues on Crypto.com Main app, we're working on it at the highest urgency. Thank you for your understanding.
This incident has been resolved.
We are experiencing some intermittent connectivity issues with Main App Derivatives trading product. Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
This incident has been resolved.
Maintenance for sports predictions is expected to be completed shortly
This incident has been resolved.
We are experiencing some intermittent connectivity issues with Exchange Web and App. Our teams are looking into this issue with the highest urgency. We appreciate your patience and will keep you posted once there is any update.
We are continuing to investigate this issue.
We are continuing to investigate this issue.
Most issues are now resolved on the Exchange Web and XApp. Please note Exchange withdrawals and deposits are currently paused whilst we are continuing to stabilise the platform. We will update again when this is ready.
Resolved - Exchange withdrawal and deposits are now re-enabled We are closely monitoring our systems. Please reach out to our CS team via support chat if you encounter any further issues on Exchange.
This incident has been resolved.