Resolved after 4 days 11 hours, affecting Shared Disks, on December 29, 2025.
This issue is resolved and connectivity to all Direct NFS mounts in the eu-iceland1 region has been fully restored. The network mitigation is verified, and the system is stable.
Affected components
Update timeline
- investigating Dec 29, 2025, 09:28 AM UTC
We are currently investigating an issue that is causing some Direct NFS mounts to be unavailable in the eu-iceland1 region. Customers utilizing Direct NFS for shared drives may be unable to access their mounts. We are actively diagnosing the problem. We will post another update as soon as more information is available.
- investigating Dec 29, 2025, 02:00 PM UTC
It appears that several storage backend VIPs are experiencing connectivity problems. We are actively collaborating with both our networking vendor and our storage vendor to identify and implement a resolution.
- monitoring Dec 29, 2025, 10:29 PM UTC
We have restored connectivity to all affected Direct NFS mounts by applying a mitigation to the network hardware. Service is now operating normally and we are monitoring the system to ensure continued stability.
- resolved Jan 02, 2026, 08:47 PM UTC
This issue is resolved and connectivity to all Direct NFS mounts in the eu-iceland1 region has been fully restored. The network mitigation is verified, and the system is stable.
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