Crunchtime incident
Delay in Data Retrieval with Crunchtime Insights and Data Streaming
Crunchtime experienced a minor incident on November 19, 2025 affecting Insights, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2025, 04:30 PM UTC
We are aware of an issue causing a delay in updates to data for Insights and for Data Streaming customers. Any data that was available before the start of this incident will still be available. Our teams are actively investigating. Thank you for your patience while our teams work to get this resolved. An update will be posted within the next hour. ~ The Crunchtime Support Team
- investigating Nov 19, 2025, 06:02 PM UTC
Our development team is continuing to actively investigate. Thank you for your continued patience while our teams work to get this resolved. An update will be posted within the next two hours. ~ The Crunchtime Support Team
- resolved Nov 19, 2025, 07:42 PM UTC
The team has successfully resolved the previously reported delay in data updates. Data is now flowing as expected. Thank you again for your patience while our teams worked through this issue. - The Crunchtime Support team