Crunchtime experienced a major incident on December 5, 2025 affecting ConneX and Insights, lasting 5h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2025, 01:55 PM UTC
An outage occurred between 3:49 am and 4:14 am Eastern, resulting in service unavailability/login failures for our users. The root cause was a major external infrastructure outage with Cloudflare. Cloudflare has confirmed the issue is resolved. Our teams have completed internal verification and confirmed that all Crunchtime products are fully operational.
- resolved Dec 05, 2025, 01:56 PM UTC
An outage occurred between 3:49 am and 4:14 am Eastern, resulting in service unavailability/login failures for our users. The root cause was a major external infrastructure outage with Cloudflare. Cloudflare has confirmed the issue is resolved. Our teams have completed internal verification and confirmed that all Crunchtime products are fully operational.