Criteo incident

Data Processing Delays - Commerce Max and Yield API Tools Affected

Major Resolved View vendor source →

Criteo experienced a major incident on September 18, 2025 affecting Analytics, lasting 10h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 18, 2025, 10:22 AM UTC
Resolved
Sep 18, 2025, 08:59 PM UTC
Duration
10h 37m
Detected by Pingoru
Sep 18, 2025, 10:22 AM UTC

Affected components

Analytics

Update timeline

  1. investigating Sep 18, 2025, 10:22 AM UTC

    Our data processing infrastructure is running behind which is causing inaccuracies in the reporting API for Commerce Max and Commerce Yield. No data has been lost and the incident is being investigated.

  2. resolved Sep 18, 2025, 08:59 PM UTC

    Our data processing infrastructure was running behind which is causing inaccuracies in the reporting API for Commerce Max and Commerce Yield. The issue was resolved and the data is catching up to expected values.