Coveo HIPAA Outage History

Coveo HIPAA is up right now

There were 4 Coveo HIPAA outages since February 6, 2026 totaling 11h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status-hipaa.cloud.coveo.com

Minor April 29, 2026

[US] ML Model Building Issue

Detected by Pingoru
Apr 29, 2026, 03:03 PM UTC
Resolved
Apr 29, 2026, 09:31 PM UTC
Duration
6h 28m
Affected: Coveo ML - Models Generator
Timeline · 3 updates
  1. identified Apr 29, 2026, 03:03 PM UTC

    We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 29, 2026, 04:31 PM UTC

    A fix has been implemented and we will continue monitoring the results. Thank you for your patience.

  3. resolved Apr 29, 2026, 09:31 PM UTC

    This incident has been resolved.

Read the full incident report →

Minor April 8, 2026

Atomic v3 Issues

Detected by Pingoru
Apr 08, 2026, 07:19 PM UTC
Resolved
Apr 08, 2026, 07:56 PM UTC
Duration
37m
Timeline · 3 updates
  1. identified Apr 08, 2026, 07:19 PM UTC

    We identified an issue affecting Atomic v3. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Apr 08, 2026, 07:21 PM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Apr 08, 2026, 07:56 PM UTC

    The service has remained fully operational since the last update. This incident is resolved.

Read the full incident report →

Minor March 4, 2026

[US] Elevated source job refresh times

Detected by Pingoru
Mar 04, 2026, 06:23 AM UTC
Resolved
Mar 04, 2026, 06:26 AM UTC
Duration
3m
Affected: Indexing Pipeline - Crawling
Timeline · 2 updates
  1. monitoring Mar 04, 2026, 06:23 AM UTC

    We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal

  2. resolved Mar 04, 2026, 06:26 AM UTC

    This incident has been resolved.

Read the full incident report →

Notice February 6, 2026

[All Regions] Automatic Relevance Tuning Issue

Detected by Pingoru
Feb 06, 2026, 10:26 PM UTC
Resolved
Feb 07, 2026, 02:42 AM UTC
Duration
4h 16m
Timeline · 4 updates
  1. investigating Feb 06, 2026, 10:26 PM UTC

    We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Feb 06, 2026, 10:47 PM UTC

    The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

  3. monitoring Feb 07, 2026, 01:00 AM UTC

    The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

  4. resolved Feb 07, 2026, 02:42 AM UTC

    This incident has been resolved.

Read the full incident report →

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