Resolved after 3 hours 15 minutes, affecting Coveo ML - Models Generator, on August 5, 2025.
The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.
Affected components
Update timeline
- investigating Aug 05, 2025, 05:17 PM UTC
We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Aug 05, 2025, 05:28 PM UTC
The root cause has been identified and our team is working on implementing a fix.
- identified Aug 05, 2025, 08:16 PM UTC
The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.
- resolved Aug 05, 2025, 08:33 PM UTC
This incident has been resolved.
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