Coveo HIPAA incident

Platform login with Salesforce provider issues

Major Resolved View vendor source →

Coveo HIPAA experienced a major incident on September 16, 2026 affecting Platform - Administration Console, lasting 8h 5m. The incident has been resolved; the full update timeline is below.

Started
Sep 16, 2026, 03:52 PM UTC
Resolved
Sep 16, 2026, 11:58 PM UTC
Duration
8h 5m
Detected by Pingoru
Sep 16, 2026, 03:52 PM UTC

Affected components

Platform - Administration Console

Update timeline

  1. identified Sep 16, 2026, 03:52 PM UTC

    We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.

  2. monitoring Sep 16, 2026, 08:31 PM UTC

    The issue has been fixed and we are actively monitoring this service. Thank you for your patience.

  3. resolved Sep 16, 2026, 11:58 PM UTC

    The login has remained fully operational since the last update. This incident is resolved.