Coveo HIPAA incident

[All Regions] Automatic Relevance Tuning Issue

Notice Resolved View vendor source →
Started
Feb 06, 2026, 10:26 PM UTC
Resolved
Feb 07, 2026, 02:42 AM UTC
Duration
4h 16m
Detected by Pingoru
Feb 06, 2026, 10:26 PM UTC

Update timeline

  1. investigating Feb 06, 2026, 10:26 PM UTC

    We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Feb 06, 2026, 10:47 PM UTC

    The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.

  3. monitoring Feb 07, 2026, 01:00 AM UTC

    The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.

  4. resolved Feb 07, 2026, 02:42 AM UTC

    This incident has been resolved.

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