Resolved after 2 days 18 hours, on November 21, 2025.
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
Update timeline
- monitoring Nov 21, 2025, 09:15 PM UTC
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.
- resolved Nov 24, 2025, 04:15 PM UTC
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
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