Coveo HIPAA experienced a minor incident on July 18, 2025 affecting Platform - Authentication Service, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
Platform - Authentication Service
Update timeline
- identified Jul 18, 2025, 03:23 PM UTC
We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jul 18, 2025, 04:21 PM UTC
The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.
- resolved Jul 18, 2025, 08:29 PM UTC
This incident has been resolved. The service has been fully operational since the last update.