Coveo HIPAA experienced a major incident on October 6, 2025 affecting Search - Search Service, lasting 1h 57m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Oct 06, 2025, 09:12 PM UTC
We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 06, 2025, 10:02 PM UTC
Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 06, 2025, 11:09 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.