Resolved after 7 hours 14 minutes, affecting Indexing Pipeline - Crawling Module, on August 31, 2021.
We have identified an issue affecting on-premise crawling modules being unable to reach our Cloud Infrastructure. Our team is investigating possible remediation strategies, but affected customers can also restart their crawling modules to resolve the issue or wait for an update that will be delivered automatically tonight. For instructions on restarting your crawling module, please see our Documentation If you need help or to get in touch with us, please visit our Help Portal
Affected components
Update timeline
- identified Aug 31, 2021, 01:58 PM UTC
We have identified an issue affecting on-premise crawling modules being unable to reach our Cloud Infrastructure. Our team is investigating possible remediation strategies, but affected customers can also restart their crawling modules to resolve the issue or wait for an update that will be delivered automatically tonight. For instructions on restarting your crawling module, please see our Documentation If you need help or to get in touch with us, please visit our Help Portal
- resolved Aug 31, 2021, 09:12 PM UTC
This incident has been resolved.
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