Coveo HIPAA incident

Crawling Module issues when using a proxy

Resolved after 5 hours 21 minutes, on May 2, 2022.

resolved May 02, 2022, 08:13 PM UTC

The fixed version has been deployed. Customers can either update manually or wait for the automatic update.

Started
May 02, 2022, 02:52 PM UTC
Resolved
May 02, 2022, 08:13 PM UTC
Duration
5h 21m
Detected by Pingoru
May 02, 2022, 02:52 PM UTC

Update timeline

  1. identified May 02, 2022, 02:52 PM UTC

    In relation to last week's incident, we've identified an issue affecting the Crawling Module. Since the latest version of Maestro 1.54.3, sources will fail to refresh if you use a proxy to communicate with the Coveo Platform. We are working on a fix which we plan to release today. If you need help or to get in touch with us, please visit our Help Portal

  2. resolved May 02, 2022, 08:13 PM UTC

    The fixed version has been deployed. Customers can either update manually or wait for the automatic update.

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