Coveo HIPAA incident
Certificate caching issues for apihipaa.cloud.coveo.com
Resolved after 3 hours 38 minutes, affecting Indexing Pipeline - Source Service and Indexing Pipeline - Push API and 1 more, on July 21, 2022.
The service is now fully operational. Please report any issues through our Help Portal.
Affected components
Update timeline
- identified Jul 21, 2022, 03:16 AM UTC
We have identified a certificate caching issue with our cloud provider that could prevent sources to be up to date. We are actively working with them towards resolution. If you need help or to get in touch with us, please visit our Help Portal
- identified Jul 21, 2022, 05:19 AM UTC
We're still in talk with our Cloud Provider but have no ETA to share as of now. We are actively working with them towards resolution.
- monitoring Jul 21, 2022, 06:39 AM UTC
The issues have been resolved and our services are operating normally. We will continue to monitor the services. Please report any issues through our Help Portal.
- resolved Jul 21, 2022, 06:54 AM UTC
The service is now fully operational. Please report any issues through our Help Portal.
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