Coveo HIPAA incident

[US] Refreshes delays

Resolved after 3 hours 24 minutes, affecting Indexing Pipeline - Source Service, on September 9, 2022.

resolved Sep 09, 2022, 07:11 PM UTC

The service is still fully operational since the last update. Please report any issues through our Help Portal.

Started
Sep 09, 2022, 03:46 PM UTC
Resolved
Sep 09, 2022, 07:11 PM UTC
Duration
3h 24m
Detected by Pingoru
Sep 09, 2022, 03:46 PM UTC

Affected components

Indexing Pipeline - Source Service

Update timeline

  1. investigating Sep 09, 2022, 03:46 PM UTC

    We've identified an issue causing refreshes delays in the US region. Your content might not be up to date. Our team is working on it and will post updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Sep 09, 2022, 03:48 PM UTC

    The issue has been identified.

  3. monitoring Sep 09, 2022, 05:34 PM UTC

    A fix has been implemented, and we are monitoring the results. The backlog has been processed.

  4. resolved Sep 09, 2022, 07:11 PM UTC

    The service is still fully operational since the last update. Please report any issues through our Help Portal.

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