Coveo HIPAA incident

Salesforce sources refreshes issues

Resolved after 56 minutes, affecting Indexing Pipeline - Source Service, on October 11, 2022.

resolved Oct 11, 2022, 07:27 PM UTC

The service is still fully operational since the last update. Please report any issues through our Help Portal.

Started
Oct 11, 2022, 06:30 PM UTC
Resolved
Oct 11, 2022, 07:27 PM UTC
Duration
56m
Detected by Pingoru
Oct 11, 2022, 06:30 PM UTC

Affected components

Indexing Pipeline - Source Service

Update timeline

  1. investigating Oct 11, 2022, 06:30 PM UTC

    We’re investigating an issue affecting Salesforce sources refreshes where some operations fail with an “UNKNOWN_FATAL_EXCEPTION” error. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. identified Oct 11, 2022, 06:48 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Oct 11, 2022, 07:00 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Oct 11, 2022, 07:27 PM UTC

    The service is still fully operational since the last update. Please report any issues through our Help Portal.

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