Coveo HIPAA incident

Administration Console is unaccessible

Resolved after 1 hour 49 minutes, affecting Platform - Administration Console, on July 18, 2023.

monitoring Jul 18, 2023, 05:28 PM UTC

Our infrastructure provider has fixed the issue and we are monitoring the services.

Started
Jul 18, 2023, 05:03 PM UTC
Resolved
Jul 18, 2023, 06:52 PM UTC
Duration
1h 49m
Detected by Pingoru
Jul 18, 2023, 05:03 PM UTC

Affected components

Platform - Administration Console

Update timeline

  1. investigating Jul 18, 2023, 05:03 PM UTC

    We're investigating an issue where an HTTPS error prevents accessing the Administration Console. APIs aren't impacted. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal

  2. monitoring Jul 18, 2023, 05:28 PM UTC

    Our infrastructure provider has fixed the issue and we are monitoring the services.

  3. resolved Jul 18, 2023, 06:52 PM UTC

    This incident has been resolved.

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