Coveo HIPAA Outage History
Coveo HIPAA is up right nowPingoru has recorded 49 incidents for Coveo HIPAA: 10 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 2 | 7 of 720 (1%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 0 | 0 of 744 (0%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 3 | 126 of 720 (18%) |
| October 2026 | 0 | 0 of 519 (0%) |
Incidents, newest first
Major September 16, 2026 Platform login with Salesforce provider issues 8h 5m Platform - Administration Console
Started Sep 16, 2026, 03:52 PM UTC· resolved Sep 16, 2026, 11:58 PM UTC
- identified Sep 16, 2026, 03:52 PM UTC
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 08:31 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Sep 16, 2026, 11:58 PM UTC
The login has remained fully operational since the last update. This incident is resolved.
Major September 16, 2026 Salesforce sources update Issues 5d 5h Indexing Pipeline - Crawling
Started Sep 16, 2026, 01:04 PM UTC· resolved Sep 21, 2026, 06:59 PM UTC
- identified Sep 16, 2026, 01:04 PM UTC
We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 07:45 PM UTC
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
- resolved Sep 21, 2026, 06:59 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Minor September 16, 2026 Support portal Issues 7h 55m
Started Sep 16, 2026, 12:34 PM UTC· resolved Sep 16, 2026, 08:30 PM UTC
- identified Sep 16, 2026, 12:34 PM UTC
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
- monitoring Sep 16, 2026, 07:47 PM UTC
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
- resolved Sep 16, 2026, 08:30 PM UTC
The support portal has remained fully operational since the last update. This incident is resolved.
Critical August 26, 2026 [All Regions] Hosted Search Pages issue 1h 4m Search - Hosted Search Pages
Started Aug 26, 2026, 07:13 PM UTC· resolved Aug 26, 2026, 08:17 PM UTC
- investigating Aug 26, 2026, 07:13 PM UTC
We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.
- monitoring Aug 26, 2026, 07:26 PM UTC
A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.
- resolved Aug 26, 2026, 08:17 PM UTC
This incident has been resolved.
Minor April 29, 2026 [US] ML Model Building Issue 6h 28m Coveo ML - Models Generator
Started Apr 29, 2026, 03:03 PM UTC· resolved Apr 29, 2026, 09:31 PM UTC
- identified Apr 29, 2026, 03:03 PM UTC
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 29, 2026, 04:31 PM UTC
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
- resolved Apr 29, 2026, 09:31 PM UTC
This incident has been resolved.
Minor April 8, 2026 Atomic v3 Issues 37m
Started Apr 08, 2026, 07:19 PM UTC· resolved Apr 08, 2026, 07:56 PM UTC
- identified Apr 08, 2026, 07:19 PM UTC
We identified an issue affecting Atomic v3. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Apr 08, 2026, 07:21 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
- resolved Apr 08, 2026, 07:56 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Minor March 4, 2026 [US] Elevated source job refresh times 3m Indexing Pipeline - Crawling
Started Mar 04, 2026, 06:23 AM UTC· resolved Mar 04, 2026, 06:26 AM UTC
- monitoring Mar 04, 2026, 06:23 AM UTC
We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal
- resolved Mar 04, 2026, 06:26 AM UTC
This incident has been resolved.
Notice February 6, 2026 [All Regions] Automatic Relevance Tuning Issue 4h 16m
Started Feb 06, 2026, 10:26 PM UTC· resolved Feb 07, 2026, 02:42 AM UTC
- investigating Feb 06, 2026, 10:26 PM UTC
We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal
- identified Feb 06, 2026, 10:47 PM UTC
The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.
- monitoring Feb 07, 2026, 01:00 AM UTC
The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.
- resolved Feb 07, 2026, 02:42 AM UTC
This incident has been resolved.
Minor December 10, 2025 [US] Analytics Ingestion Delay 9h 51m Analytics - Analytics Read API
Started Dec 10, 2025, 05:36 AM UTC· resolved Dec 10, 2025, 03:28 PM UTC
- identified Dec 10, 2025, 05:36 AM UTC
We're investigating an issue affecting analytics ingestion in the US region. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Dec 10, 2025, 06:12 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Dec 10, 2025, 06:12 AM UTC
The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.
- resolved Dec 10, 2025, 03:28 PM UTC
This incident has been resolved.
Notice November 21, 2025 Zscaler Classification Impact 2d 18h
Started Nov 21, 2025, 09:15 PM UTC· resolved Nov 24, 2025, 04:15 PM UTC
- monitoring Nov 21, 2025, 09:15 PM UTC
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.
- resolved Nov 24, 2025, 04:15 PM UTC
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
Minor October 20, 2025 Infrastructure provider issue 1d 1h Indexing Pipeline - Push API, Indexing Pipeline - Document Processing, Indexing Pipeline - Crawling, Analytics - Analytics Write API and 2 more
Started Oct 20, 2025, 09:53 AM UTC· resolved Oct 21, 2025, 11:28 AM UTC
- monitoring Oct 20, 2025, 09:53 AM UTC
An issue with an infrastructure provider has led to a partial degradation of some Coveo services. Mitigations are already ongoing at the level of infrastructure provider and therefore we are already seeing improvements happening. We will continue to monitor the issue until this is fully resolved.
- monitoring Oct 20, 2025, 11:29 AM UTC
The underlying issues have been resolved by our infrastructure provider. Coveo services have been working normally since the last update and a document ingestion backlog which was built up during the incident has now caught up to real time. We are continuing to monitor the services closely.
- identified Oct 20, 2025, 01:12 PM UTC
Due to the ongoing issue with our infrastructure provider, we are observing a degradation of Analytics Read services. Users of this service are currently seeing elevated error rates.
- identified Oct 20, 2025, 03:16 PM UTC
We are continuing to see elevated error rates on the Analytics Read API and are now seeing some delays in Analytics Event Ingestion. A few analytics events were lost earlier during the main incident, but now new events are being queued for processing.
- identified Oct 20, 2025, 04:32 PM UTC
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion. No further events are being lost, at the moment they are queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results.
- identified Oct 20, 2025, 05:36 PM UTC
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion. No further events are being lost, at the moment they are queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity problems are also slowing down our crawling operations in the US region, introducing some delays for scheduled jobs. Your content for sources crawled by our infrastructure may not be up to date. Push API and Crawling Module sources remain up to date.
- identified Oct 20, 2025, 06:40 PM UTC
We are continuing to see elevated error rates on the Analytics Read API as well as continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. Capacity issues have improved in the US region, and Crawling is back to normal operations.
- identified Oct 20, 2025, 08:47 PM UTC
We are seeing continued delays in Analytics Event Ingestion. No events are lost, at the moment they are being queued for processing. Real-time Machine Learning features, such as Personalisation as You Go, are also impacted by the delay in Analytics Ingestion, impacting the quality of the results. The elevated error rates which impacted the Analytics Read API in the last few hours have been mitigated and that service is now back to normal operations.
- monitoring Oct 20, 2025, 09:43 PM UTC
All remaining impacted services have returned to normal operations since the last update. The Analytics Event Ingestion backlog has been processed, and the Real-Time Machine Learning features that depend on them are now all caught up. We are continuing to monitor all services closely.
- resolved Oct 21, 2025, 11:28 AM UTC
This incident has been resolved. All services have remained fully operational since the last update.
Major October 8, 2025 Crawling Issues 1h 37m Indexing Pipeline - Crawling
Started Oct 08, 2025, 07:03 PM UTC· resolved Oct 08, 2025, 08:40 PM UTC
- monitoring Oct 08, 2025, 07:03 PM UTC
Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 08, 2025, 08:40 PM UTC
This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.
Major October 6, 2025 Search Issues 1h 57m Search - Search Service
Started Oct 06, 2025, 09:12 PM UTC· resolved Oct 06, 2025, 11:09 PM UTC
- identified Oct 06, 2025, 09:12 PM UTC
We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Oct 06, 2025, 10:02 PM UTC
Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
- resolved Oct 06, 2025, 11:09 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.
Minor August 12, 2025 Content Refresh Delays 1h 10m Indexing Pipeline - Crawling
Started Aug 12, 2025, 04:08 PM UTC· resolved Aug 12, 2025, 05:19 PM UTC
- identified Aug 12, 2025, 04:08 PM UTC
We've noticed an increase in the time it takes to process crawling and security provider jobs. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal
- resolved Aug 12, 2025, 05:19 PM UTC
A fix has been implemented and this incident has been resolved.
Minor August 5, 2025 Intent Aware Product Ranking Issues 3h 15m Coveo ML - Models Generator
Started Aug 05, 2025, 05:17 PM UTC· resolved Aug 05, 2025, 08:33 PM UTC
- investigating Aug 05, 2025, 05:17 PM UTC
We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Aug 05, 2025, 05:28 PM UTC
The root cause has been identified and our team is working on implementing a fix.
- identified Aug 05, 2025, 08:16 PM UTC
The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.
- resolved Aug 05, 2025, 08:33 PM UTC
This incident has been resolved.
Minor July 18, 2025 Login with Google Issues 5h 5m Platform - Authentication Service
Started Jul 18, 2025, 03:23 PM UTC· resolved Jul 18, 2025, 08:29 PM UTC
- identified Jul 18, 2025, 03:23 PM UTC
We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal
- monitoring Jul 18, 2025, 04:21 PM UTC
The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.
- resolved Jul 18, 2025, 08:29 PM UTC
This incident has been resolved. The service has been fully operational since the last update.
Minor June 17, 2025 Generative Answering Issues 3h 1m Coveo ML - Generative Answering
Started Jun 17, 2025, 04:11 PM UTC· resolved Jun 17, 2025, 07:12 PM UTC
- identified Jun 17, 2025, 04:11 PM UTC
We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Jun 17, 2025, 05:13 PM UTC
We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
- resolved Jun 17, 2025, 07:12 PM UTC
This incident has been resolved.
Minor November 22, 2024 Indexing Pipeline Extension issues 3h 33m Platform - Administration Console
Started Nov 22, 2024, 03:06 PM UTC· resolved Nov 22, 2024, 06:40 PM UTC
- identified Nov 22, 2024, 03:06 PM UTC
We identified an issue affecting indexing pipeline extensions. Attempting to add extensions to sources is currently not working. Extensions that were already associated with a source are not affected. Our team is actively working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
- identified Nov 22, 2024, 03:47 PM UTC
Our team has identified a workaround: after adding an extension the page will go blank. However, clicking the "Common" tab will successfully display the extension and allow users to save the configuration. Our team is working on rolling out a permanent fix for this issue.
- resolved Nov 22, 2024, 06:40 PM UTC
A fix has been deployed and has resolved this issue. Thank you for your patience.