- Detected by Pingoru
- Sep 16, 2026, 03:52 PM UTC
- Resolved
- Sep 16, 2026, 11:58 PM UTC
- Duration
- 8h 5m
Affected: Platform - Administration Console
Timeline · 3 updates
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identified Sep 16, 2026, 03:52 PM UTC
We identified intermittent issues with logging in to the Coveo platform when using the Salesforce provider in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
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monitoring Sep 16, 2026, 08:31 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
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resolved Sep 16, 2026, 11:58 PM UTC
The login has remained fully operational since the last update. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 01:04 PM UTC
- Resolved
- Sep 21, 2026, 06:59 PM UTC
- Duration
- 5d 5h
Affected: Indexing Pipeline - Crawling
Timeline · 3 updates
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identified Sep 16, 2026, 01:04 PM UTC
We are observing intermittent issue affecting update operations of Salesforce sources in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
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monitoring Sep 16, 2026, 07:45 PM UTC
A Salesforce service outage impacted authentication token refresh operations, causing intermittent connectivity and authentication errors for some Salesforce sources. While Salesforce has restored service, affected sources may require reauthorization to fully restore connectivity. For questions or assistance, please contact Support or your Coveo representative.
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resolved Sep 21, 2026, 06:59 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Sep 16, 2026, 12:34 PM UTC
- Resolved
- Sep 16, 2026, 08:30 PM UTC
- Duration
- 7h 55m
Timeline · 3 updates
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identified Sep 16, 2026, 12:34 PM UTC
Due to an ongoing issue with one of our service provider, we are observing intermittent issue preventing some customers of using the support portal in all regions. Their team is actively working to restore service; you can follow updates on their status page . If you need immediate assistance and cannot submit a ticket, please contact our support hotline.
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monitoring Sep 16, 2026, 07:47 PM UTC
The issue seems fixed and we are actively monitoring the support portal. Thank you for your patience.
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resolved Sep 16, 2026, 08:30 PM UTC
The support portal has remained fully operational since the last update. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 26, 2026, 07:13 PM UTC
- Resolved
- Aug 26, 2026, 08:17 PM UTC
- Duration
- 1h 4m
Affected: Search - Hosted Search Pages
Timeline · 3 updates
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investigating Aug 26, 2026, 07:13 PM UTC
We're currently investigating an issue affecting Search pages using the hosted builder in all regions. These pages are currently unavailable. Our team is investigating and will post regular updates until solved.
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monitoring Aug 26, 2026, 07:26 PM UTC
A fix has been implemented and all Hosted search pages are now operational. We will continue to monitor the situation closely.
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resolved Aug 26, 2026, 08:17 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 29, 2026, 03:03 PM UTC
- Resolved
- Apr 29, 2026, 09:31 PM UTC
- Duration
- 6h 28m
Affected: Coveo ML - Models Generator
Timeline · 3 updates
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identified Apr 29, 2026, 03:03 PM UTC
We've identified an issue delaying ML model builds in the US region. Existing models refresh may fall behind schedule. Our team is investigating and will post regular updates until solved. ML Serving remains unaffected. If you need help or to get in touch with us, please visit our Help Portal
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monitoring Apr 29, 2026, 04:31 PM UTC
A fix has been implemented and we will continue monitoring the results. Thank you for your patience.
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resolved Apr 29, 2026, 09:31 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Apr 08, 2026, 07:19 PM UTC
- Resolved
- Apr 08, 2026, 07:56 PM UTC
- Duration
- 37m
Timeline · 3 updates
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identified Apr 08, 2026, 07:19 PM UTC
We identified an issue affecting Atomic v3. Atomic V3 component can have issue loading. Our team is already working on mitigating the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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monitoring Apr 08, 2026, 07:21 PM UTC
The issue has been fixed and we are actively monitoring this service. Thank you for your patience.
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resolved Apr 08, 2026, 07:56 PM UTC
The service has remained fully operational since the last update. This incident is resolved.
Read the full incident report →
- Detected by Pingoru
- Mar 04, 2026, 06:23 AM UTC
- Resolved
- Mar 04, 2026, 06:26 AM UTC
- Duration
- 3m
Affected: Indexing Pipeline - Crawling
Timeline · 2 updates
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monitoring Mar 04, 2026, 06:23 AM UTC
We have identified an issue causing elevated source job refresh times. A fix has already been implemented and we are monitoring the results. If you need help or to get in touch with us, please visit our Help Portal
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resolved Mar 04, 2026, 06:26 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Feb 06, 2026, 10:26 PM UTC
- Resolved
- Feb 07, 2026, 02:42 AM UTC
- Duration
- 4h 16m
Timeline · 4 updates
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investigating Feb 06, 2026, 10:26 PM UTC
We're currently investigating an issue causing degraded relevance with Automatic Relevance Tuning (ART) in all regions. If you need help or to get in touch with us, please visit our Help Portal
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identified Feb 06, 2026, 10:47 PM UTC
The cause has been identified and mitigation is in progress. We will provide an update once the situation is fully resolved.
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monitoring Feb 07, 2026, 01:00 AM UTC
The issue has been fixed. We are monitoring the situation closely to ensure a full recovery.
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resolved Feb 07, 2026, 02:42 AM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Dec 10, 2025, 05:36 AM UTC
- Resolved
- Dec 10, 2025, 03:28 PM UTC
- Duration
- 9h 51m
Affected: Analytics - Analytics Read API
Timeline · 4 updates
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identified Dec 10, 2025, 05:36 AM UTC
We're investigating an issue affecting analytics ingestion in the US region. Events are still being ingested but there is increased latency in their processing. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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identified Dec 10, 2025, 06:12 AM UTC
We are continuing to work on a fix for this issue.
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monitoring Dec 10, 2025, 06:12 AM UTC
The issue has been linked to an infrastructure provider and is now fixed. We are actively monitoring this service. Thank you for your patience.
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resolved Dec 10, 2025, 03:28 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 21, 2025, 09:15 PM UTC
- Resolved
- Nov 24, 2025, 04:15 PM UTC
- Duration
- 2d 18h
Timeline · 2 updates
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monitoring Nov 21, 2025, 09:15 PM UTC
As of November 13, 2025, Zscaler reclassified coveo.com as "AI/ML Applications", causing access issues for some customers. This may block Coveo search results and related features. We recommend allow-listing Coveo domains/IPs in Zscaler and reviewing Zscaler's documentation on adding urls to allowlists. If issues persist, please open a P1 ticket with Zscaler noting this impact. More details: Knowledge Article.
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resolved Nov 24, 2025, 04:15 PM UTC
This incident has been resolved. Zscaler has reclassified coveo.com to "Other Information Technologies", resolving the access issues some customers were experiencing.
Read the full incident report →
- Detected by Pingoru
- Oct 20, 2025, 09:53 AM UTC
- Resolved
- Oct 21, 2025, 11:28 AM UTC
- Duration
- 1d 1h
Affected: Indexing Pipeline - Push APIIndexing Pipeline - Document ProcessingIndexing Pipeline - CrawlingAnalytics - Analytics Write APIAnalytics - Analytics Read APICoveo ML - Query Suggest Service
Timeline · 10 updates
Read the full incident report →
- Detected by Pingoru
- Oct 08, 2025, 07:03 PM UTC
- Resolved
- Oct 08, 2025, 08:40 PM UTC
- Duration
- 1h 37m
Affected: Indexing Pipeline - Crawling
Timeline · 2 updates
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monitoring Oct 08, 2025, 07:03 PM UTC
Between 12:00 PM ET and 2:00 PM ET, a temporary degradation of crawling occurred which paused or stopped some crawling operations in all regions during that time window. It is safe to resume them or start new operations. The issue has been fixed and we will automatically resume sources that were paused due to this issue. We are closely monitoring the service. If you need help or to get in touch with us, please visit our Help Portal
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resolved Oct 08, 2025, 08:40 PM UTC
This incident has been resolved. All sources that were paused due to errors have now been restarted while sources that were stopped will resume normally on their next schedule. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 06, 2025, 09:12 PM UTC
- Resolved
- Oct 06, 2025, 11:09 PM UTC
- Duration
- 1h 57m
Affected: Search - Search Service
Timeline · 3 updates
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identified Oct 06, 2025, 09:12 PM UTC
We identified an issue affecting Search in all regions. A third party security company has flagged Coveo’s services on an “AI/ML” block list, resulting in our Search services being blocked on some enterprise networks enforcing web filtering rules. Our team is working to reach this third party to mitigate the impact and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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monitoring Oct 06, 2025, 10:02 PM UTC
Customers are starting to report that the third-party fix is working, we are actively monitoring this service. Thank you for your patience. If you need help or to get in touch with us, please visit our Help Portal
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resolved Oct 06, 2025, 11:09 PM UTC
The service has remained fully operational since the last update. This incident is resolved. Please report any issues through our Help Portal.
Read the full incident report →
- Detected by Pingoru
- Aug 12, 2025, 04:08 PM UTC
- Resolved
- Aug 12, 2025, 05:19 PM UTC
- Duration
- 1h 10m
Affected: Indexing Pipeline - Crawling
Timeline · 2 updates
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identified Aug 12, 2025, 04:08 PM UTC
We've noticed an increase in the time it takes to process crawling and security provider jobs. Your content may not be up to date. Our team is working on deploying a fix and will post regular updates until resolved. If you need help or to get in touch with us, please visit our Help Portal
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resolved Aug 12, 2025, 05:19 PM UTC
A fix has been implemented and this incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Aug 05, 2025, 05:17 PM UTC
- Resolved
- Aug 05, 2025, 08:33 PM UTC
- Duration
- 3h 15m
Affected: Coveo ML - Models Generator
Timeline · 4 updates
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investigating Aug 05, 2025, 05:17 PM UTC
We are investigating an issue affecting the Intent Aware Product Ranking Machine Learning models. Customers using this model type are currently receiving degraded responses due to incomplete training data. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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identified Aug 05, 2025, 05:28 PM UTC
The root cause has been identified and our team is working on implementing a fix.
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identified Aug 05, 2025, 08:16 PM UTC
The fix has been rolled out and the affected models are being rebuilt. We will update again once all models have been rebuilt.
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resolved Aug 05, 2025, 08:33 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Jul 18, 2025, 03:23 PM UTC
- Resolved
- Jul 18, 2025, 08:29 PM UTC
- Duration
- 5h 5m
Affected: Platform - Authentication Service
Timeline · 3 updates
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identified Jul 18, 2025, 03:23 PM UTC
We have identified an ongoing issue with the Login with Google feature. Users attempting to login with this third party identity provider are currently seeing abnormally elevated error rates and/or slowness. If you need help or to get in touch with us, please visit our Help Portal
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monitoring Jul 18, 2025, 04:21 PM UTC
The issues appear to have been resolved by the third party identity provider. Error rates are back to normal. We are continuing to monitor the service closely.
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resolved Jul 18, 2025, 08:29 PM UTC
This incident has been resolved. The service has been fully operational since the last update.
Read the full incident report →
- Detected by Pingoru
- Jun 17, 2025, 04:11 PM UTC
- Resolved
- Jun 17, 2025, 07:12 PM UTC
- Duration
- 3h 1m
Affected: Coveo ML - Generative Answering
Timeline · 3 updates
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identified Jun 17, 2025, 04:11 PM UTC
We've identified an issue affecting Generative Answering that is being caused by one of our infrastructure providers. Customers using this service are currently seeing abnormally elevated error rates. Our team is investigating and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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identified Jun 17, 2025, 05:13 PM UTC
We are observing a progressive decrease in error rates but the issue is still ongoing with our infrastructure provider.
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resolved Jun 17, 2025, 07:12 PM UTC
This incident has been resolved.
Read the full incident report →
- Detected by Pingoru
- Nov 22, 2024, 03:06 PM UTC
- Resolved
- Nov 22, 2024, 06:40 PM UTC
- Duration
- 3h 33m
Affected: Platform - Administration Console
Timeline · 3 updates
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identified Nov 22, 2024, 03:06 PM UTC
We identified an issue affecting indexing pipeline extensions. Attempting to add extensions to sources is currently not working. Extensions that were already associated with a source are not affected. Our team is actively working on a fix and will post regular updates until solved. If you need help or to get in touch with us, please visit our Help Portal
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identified Nov 22, 2024, 03:47 PM UTC
Our team has identified a workaround: after adding an extension the page will go blank. However, clicking the "Common" tab will successfully display the extension and allow users to save the configuration. Our team is working on rolling out a permanent fix for this issue.
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resolved Nov 22, 2024, 06:40 PM UTC
A fix has been deployed and has resolved this issue. Thank you for your patience.
Read the full incident report →
- Detected by Pingoru
- Oct 18, 2024, 01:12 PM UTC
- Resolved
- Oct 18, 2024, 02:29 PM UTC
- Duration
- 1h 17m
Timeline · 2 updates
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identified Oct 18, 2024, 01:12 PM UTC
We've identified an issue affecting the latest versions of Atomic, Headless and React. Customers using these resources in their implementations might notice failures or unexpected behaviors: https://static.cloud.coveo.com/atomic/v3/* https://static.cloud.coveo.com/headless/v3/* https://static.cloud.coveo.com/atomic/v3.4/* https://static.cloud.coveo.com/headless/v3.4/* https://static.cloud.coveo.com/atomic-react/v3/* https://static.cloud.coveo.com/atomic-react/v3.1/* Our team is currently working on deploying a fix. If you need help or to get in touch with us, please visit our Help Portal
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resolved Oct 18, 2024, 02:29 PM UTC
A fix has been deployed and this incident has been resolved.
Read the full incident report →
