Ongoing since 05:10 PM UTC.
Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team
Update timeline
- investigating Oct 22, 2026, 05:10 PM UTC
Mercury Network is currently experiencing increased API response times. Customers using Mercury Network API integrations may experience requests taking several minutes to process, and some requests may time out. Our technical teams are actively investigating the issue and working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team
- investigating Oct 22, 2026, 06:13 PM UTC
Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team
- investigating Oct 22, 2026, 07:02 PM UTC
Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team
- investigating Oct 22, 2026, 08:28 PM UTC
Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team
- investigating Oct 22, 2026, 10:23 PM UTC
Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team
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