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We are currently experiencing a temporary interruption affecting appraisers who attempt to accept Mercury Network orders through SMS/text messages. While order notification text messages may be received, responses sent by text are not being processed. Appraisers are not notified that the acceptance was unsuccessful and may believe the order has been accepted. Workaround: Until SMS order acceptance is restored, appraisers should log in to vendors.mercuryvmp.com and accept orders directly through the Mercury Network vendor site rather than responding by text message. Our teams are actively working to restore SMS inbound processing, with a fix currently targeted for the October 28, 2026 release. We apologize for the inconvenience and appreciate your patience.

SMS order acceptance for Mercury Network has been restored with last night’s (10-28-2026) Production release. Appraisers can now resume accepting orders by responding to order notification text messages. Thank you for your patience while we worked to restore this functionality.

Mercury Network is currently experiencing increased API response times. Customers using Mercury Network API integrations may experience requests taking several minutes to process, and some requests may time out. Our technical teams are actively investigating the issue and working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team

Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team

Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team

Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team

Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team

Mercury Network continues to experience intermittent delays with API processing. Some API requests may take longer than expected to complete and, in some cases, may time out. Impact may vary depending on request size, and customers submitting smaller payloads may not experience delays. Our technical teams continue to investigate the issue and are working to restore normal service. We will provide another update as additional information becomes available. If you have any questions, please do not hesitate to reach out to your CSM or the Mercury Network Customer Experience support team: Weekdays: 7:00 a.m. – 7:00 p.m. CT Phone: 1-800-900-4954 Email: [email protected] Thank you for your continued partnership. Best regards, Cotality Mercury Network Team

Cotality is currently investigating a degraded performance issue affecting CMS.net, CMS Standalone, and Collateral Investigate. Customer Impact: Some orders are becoming stuck in Investor Submission In Progress, preventing customers from progressing review orders to Collateral Investigate. Our technical teams are actively investigating and working to restore normal service. There is currently no workaround available. We apologize for the disruption and will provide additional updates as more information becomes available. For questions or assistance, please contact CMS Support: CMS.net Support Hours: 7:00 a.m.–7:00 p.m. CT Phone: 1-888-963-3330 Email: [email protected]

The order processing issues within CMS and Investigate have been resolved, and order traffic has completed. If you are still seeing any orders affected by this issue, please reach out to the CMS Customer Support team. Thank you for your partnership. 888-963-3330 [email protected]

Cotality has identified an issue with a third-party website link included in certain reports provided through our solutions. The link, which relates to Douglas County, Nebraska taxing authority contact information, leads to an external website that is not owned or operated by Cotality. Cotality has temporarily stopped sending URLs associated with the impacted domain. We are removing the URL from affected files and will resume delivery once that work is complete. Customers should not access or click the affected third-party link, including from reports previously received or downloaded. Because those reports cannot be updated retroactively, customers should continue to avoid the affected link in copies they may already have. We will provide additional information if needed. For questions or assistance, please contact PTE Support: PTE (Property Tax Estimator) Hours: 7:00 a.m.–4:00 p.m. CT Phone: 1-866-256-7464 Email: [email protected]

Applications Affected: Appraisal Scope Issue Description: We are currently experiencing an issue causing increased latency and intermittent timeouts across the platform. Our engineering teams are actively investigating the root cause and working to restore full performance. We apologize for any disruption to your workflow and will provide another update as soon as we have more information.

Applications Affected: Appraisal Scope Issue Description: We are currently experiencing an issue causing increased latency and intermittent timeouts across the platform. Our engineering teams are actively investigating the root cause and working to restore full performance. We apologize for any disruption to your workflow and will provide another update as soon as we have more information. Update from 1:14PM CT: Our engineering teams are continuing to investigate the increased latency and timeouts across the platform. We are actively working to isolate the root cause of the degraded performance. We will provide another update as soon as we have a definitive finding. Update from 1:56PM CT: We are continuing our triage into the root cause of the degraded performance. Multiple engineering teams are actively involved and analyzing system data to pinpoint the source of the timeouts. We appreciate your patience as we work to restore normal service. We will provide another update by 2:30PM CT. Update from 2:30PM CT: Platform performance is recovering and services are becoming available. Our engineering teams have identified the issue and are closely monitoring the platform while we work to confirm the exact cause and implement a permanent resolution.