Conviva experienced a minor incident on June 5, 2026 affecting Historical, lasting 1h 24m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 05, 2026, 07:32 PM UTC
To our Valued Customers: Conviva Operations is aware of ongoing delays to historical data and is currently investigating towards a resolution. Areas affected include: Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account. For assistance, please contact [email protected]
- investigating Jun 05, 2026, 07:32 PM UTC
To our Valued Customers: Conviva Operations is aware of ongoing interruptions to our production services and is currently investigating towards a resolution. Areas affected include: Real-Time | Historical For further information please see Conviva Status Page Best regards, Conviva Support Services Please do not reply to this email as it goes to an unmonitored account.For assistance, please contact [email protected]
- monitoring Jun 05, 2026, 07:35 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Jun 05, 2026, 07:50 PM UTC
Update: We are preparing for a configuration change to resolve the ongoing data delay issues for VSI services. You might notice minor impact to metrics computation during this time, we are not expecting any data loss during this time and expecting to restore the telemetry as soon as the fix is implemented
- monitoring Jun 05, 2026, 08:31 PM UTC
We made a configuration change which mitigated the issue and are currently in the process of recovering the data gap visible between (19:20 - 19:30 UTC). The data delay has caught up and showing the latest data points.
- resolved Jun 05, 2026, 08:56 PM UTC
This data gap has been restored now and the system is working as expected since 20:28 UTC