Conveyor had 14 outages in the last 2 years totaling 24h 15m of downtime — averaging 0.6 incidents per month.
There were 14 Conveyor outages since July 22, 2025 totaling 24h 15m of downtime. Each is summarised below — incident details, duration, and resolution information.
The issue has been identified and a fix is being implemented.
A fix has been implemented and we're seeing response times decrease back to normal levels. We will continue to monitor for stability.
This incident has been resolved.
Unfortunately this error has recurred with 502 errors on hosted Trust Centers. We are investigating with high priority.
The errors that recurred have now resolved and we continue to monitor the situation with Trust Centers up as expected.
We are still seeing sporadic errors on Hosted Trust. Due to this, we are re-opening the investigation stage. We are working with our platform provider to zero in on the specific cause and determine next steps from there.
We have identified a potential fix to resolve these errors and are working on releasing it.
We have deployed a fix and are currently no longer observing DNS errors. We will continue to monitor for stability.
This incident has been fully resolved. We have confirmed that DNS errors affecting Hosted Trust Centers are no longer occurring and the service is operating normally. We will continue to monitor to ensure ongoing stability. We apologize for any disruption this caused.
On March 25th at 5:28pm ET we released a change to our watermarking service on Trust Centers. This change caused watermarks to be skipped on documents downloaded from Trust Centers. After identifying this issue, we rolled back the change at 7:52pm ET. Watermarks are now correctly being applied to documents. We initially indicated we would contact you directly within 24 hours with a list of impacted downloads. As we investigated, we identified that only a subset of PDF documents downloaded during that window did not have a watermark applied. We need additional time to complete our analysis and now plan to contact you by 5pm PT on Friday, March 27th with a list of any impacted document downloads. The service is fully operational and no action is required on your part.
On March 25th at 5:28pm ET we released a change to our watermarking service on Trust Centers. This change caused watermarks to be skipped on documents downloaded from Trust Centers. After identifying this issue, we rolled back the change at 7:52pm ET. Watermarks are now correctly being applied to documents. We are actively reviewing which documents were downloaded without a watermark applied. If your organization was affected, we will contact you directly within 24 hours with a list of impacted downloads. The service is fully operational and no action is required on your part.
We are seeing reports of intermittent 502 errors when accessing hosted Trust Centers. We have activated our Incident Response Plan and are investigating the possible cause of this disruption.
We have completed a restart of a failing service and we believe has resolved this issue. We continue to monitor the situation and identify a root cause.
Our platform provider notified us that we experienced these intermittent connection failures related to DNS resolution issues on their end. This incident has been resolved and all services are functioning as expected.
We are currently investigating reports that the browser extension is not working for some users.
We've identified the issue and have deployed a fix. We will continue monitoring.
We’re experiencing intermittent failures with questionnaire file imports. Specifically, some .pdf and .docx files are failing to import. While the service remains generally available, users may see errors or timeouts when importing files. Other product areas remain unaffected. Failed imports will be automatically retried once service is restored, and no data loss is expected. We continue to investigate and resolve this issue.
We are continuing to monitor this issue. We have also identified that questionnaire imports via Triage Agents (such as Slack) are delayed. Delayed/failed imports will be automatically retried once service is restored, and no data loss is expected.
We are no longer seeing any failures with importing questionnaires. We continue to monitor the situation and confirm that all questionnaires added during this time have kicked off with processing.
We have confirmed that the limited number of failed imports during this time have all been resolved. The system is operating as expected.
We've identified a performance issue that is causing slowdowns on app.conveyor.com. We anticipate having a fix live within the next 30 minutes.
We have deployed a fix. We will continue to monitor.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
The Conveyor application remains functional during the AWS operational issue in US-East-1 (https://health.aws.amazon.com/health/status). However, the following dashboards and integrations are experiencing delays: - Summary metrics on the Conveyor Dashboard - Integrations powered by Paragon (Microsoft Teams, Notion, Hubspot) We continue to monitor the situation and will provide updates as the situation evolves.
This incident has been resolved.
We’re experiencing failures with questionnaire file imports caused by an ongoing outage at our third-party provider. Users may see errors or timeouts when importing files; other product areas remain unaffected. We’ve identified the cause and are working with the provider. Failed imports will be automatically retried once service is restored, and no data loss is expected.
The third-party provider API has recovered and file imports are succeeding. We are continuing to monitor for issues.
This incident has been resolved.
We are currently investigating this issue.
Answer generation has recovered. We are continuing to monitor for issues.
We are continuing to investigate this issue.
This incident has been resolved.
The issue has been identified and a fix is being implemented.
This incident has been resolved.
We are currently seeing errors from our LLM provider and are actively investigating.
Imports are intermittently succeeding. For any failed imports, we will ensure they are retried and successful.
Imports and exports are beginning to resolve independently. We're still monitoring for stability.
The issue has been resolved.