Conveyor incident

Intermittent Questionnaire File Import Failures

Minor Resolved View vendor source →

Conveyor experienced a minor incident on November 18, 2025 affecting app.conveyor.com, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Nov 18, 2025, 02:08 PM UTC
Resolved
Nov 18, 2025, 06:48 PM UTC
Duration
4h 39m
Detected by Pingoru
Nov 18, 2025, 02:08 PM UTC

Affected components

app.conveyor.com

Update timeline

  1. investigating Nov 18, 2025, 02:08 PM UTC

    We’re experiencing intermittent failures with questionnaire file imports. Specifically, some .pdf and .docx files are failing to import. While the service remains generally available, users may see errors or timeouts when importing files. Other product areas remain unaffected. Failed imports will be automatically retried once service is restored, and no data loss is expected. We continue to investigate and resolve this issue.

  2. investigating Nov 18, 2025, 02:50 PM UTC

    We are continuing to monitor this issue. We have also identified that questionnaire imports via Triage Agents (such as Slack) are delayed. Delayed/failed imports will be automatically retried once service is restored, and no data loss is expected.

  3. monitoring Nov 18, 2025, 04:17 PM UTC

    We are no longer seeing any failures with importing questionnaires. We continue to monitor the situation and confirm that all questionnaires added during this time have kicked off with processing.

  4. resolved Nov 18, 2025, 06:48 PM UTC

    We have confirmed that the limited number of failed imports during this time have all been resolved. The system is operating as expected.