Conveyor experienced a major incident on December 4, 2025 affecting app.conveyor.com and Hosted Trust Centers, lasting 1h 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 04, 2025, 08:20 PM UTC
We are currently experiencing an outage affecting Trust Center access. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
- investigating Dec 04, 2025, 08:25 PM UTC
We are currently experiencing an outage affecting Trust Center access. Our team is actively investigating the issue and working to restore full functionality as quickly as possible.
- investigating Dec 04, 2025, 08:31 PM UTC
We have identified only a subset of Trust Centers are impacted and are working through our Incident Response process to identify and resolve the issue.
- monitoring Dec 04, 2025, 08:36 PM UTC
All Trust Centers are now operational and we continue to monitor this situation and identify a root case.
- monitoring Dec 04, 2025, 08:39 PM UTC
We are continuing to monitor for any further issues.
- identified Dec 04, 2025, 08:42 PM UTC
Unfortunately this issue has recurred for a subset of Trust Centers and continue to investigate with a high priority. We apologize for this disruption.
- monitoring Dec 04, 2025, 08:55 PM UTC
Trust Centers are operational and we continue to monitor this with a high priority.
- monitoring Dec 04, 2025, 09:04 PM UTC
We have identified that this issue has recurred but are working to address the underlying root cause with urgency to fully restore stable service to the impact set of Trust Centers. We apologize for this issue.
- monitoring Dec 04, 2025, 09:26 PM UTC
We have identified and addressed the root cause that led to this issue recurring. We believe that we have addressed the underlying issue, but continue to monitor and investigate.
- resolved Dec 04, 2025, 10:00 PM UTC
We believe this incident is fully resolved and apologize for the disruption.