Conveyor incident
Questionnaire File Import Failures - Recovering
Conveyor experienced a minor incident on September 29, 2025 affecting app.conveyor.com, lasting 2h 10m. The incident has been resolved; the full update timeline is below.
Affected components
app.conveyor.com
Update timeline
- identified Sep 29, 2025, 06:37 PM UTC
We’re experiencing failures with questionnaire file imports caused by an ongoing outage at our third-party provider. Users may see errors or timeouts when importing files; other product areas remain unaffected. We’ve identified the cause and are working with the provider. Failed imports will be automatically retried once service is restored, and no data loss is expected.
- monitoring Sep 29, 2025, 07:58 PM UTC
The third-party provider API has recovered and file imports are succeeding. We are continuing to monitor for issues.
- resolved Sep 29, 2025, 08:48 PM UTC
This incident has been resolved.