Lebanon and Nicaraguan - Call Center Shared Line Changes
Affected: Convercent Helpline Call Center
Convercent Outage History
Convercent is up right nowConvercent had 10 outages in the last 2 years totaling 522h 1m of downtime — averaging 0.4 incidents per month.
There were 10 Convercent outages since July 24, 2025 totaling 522h 1m of downtime. Each is summarised below — incident details, duration, and resolution information.
US Shared Line 1-800-461-9330 Not Reachable through Cell Phones
Affected: Convercent Helpline Call Center
Timeline · 3 updates
- investigating Jun 04, 2026, 02:43 PM UTC
All, Currently our US Shared number is not reachable through cell phones. We are currently invetigating the issue.
- investigating Jun 04, 2026, 03:03 PM UTC
It appears to only be impacting callers using a Verizon phone at this time. The number is reachable via other networks at this time.
- resolved Jun 04, 2026, 06:04 PM UTC
The issue has been resolved and calls from the Verizon network are connecting as expected.
Chile - Call Center Line Down
Affected: Convercent Helpline Call Center
Timeline · 2 updates
- identified Feb 06, 2026, 08:09 PM UTC
The automated line testing system Convercent uses to monitor phone-line uptime identified that our Chile based telephony lines are no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Chile numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report.
- resolved Feb 07, 2026, 01:22 AM UTC
The outage for Chile Toll-Free numbers has been resolved by the in-country provider. If you are still experiencing issues with your hotline number, please notify our support team. If you have any questions or concerns, please don't hesitate to contact our support team.
Rwanda - Call Center Shared Line Additon
Affected: Convercent Helpline Call Center
Timeline · 1 update
- resolved Dec 09, 2025, 08:21 PM UTC
We have now added Rwanda to our list of countries with shared lines. The new shared number has passed testing and is ready for use. The new number for Rwanda is +250 229 000 580. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are adding the Rwanda shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials listing numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Rwanda shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
EU Insights and Benchmarking reporting service degradation
Affected: Reporting
Timeline · 3 updates
- investigating Nov 24, 2025, 02:15 PM UTC
We are actively investigating an issue affecting Insights & Reporting for the Convercent EU Application, causing degraded performance. Once we have identified and resolved the cause of this issue, we will provide an update on this status. We apologize for any inconvenience this may have caused.
- investigating Nov 25, 2025, 04:15 PM UTC
The issue has been resolved and Insights & Reporting is now operating at full functionality
- resolved Nov 25, 2025, 04:17 PM UTC
Closing incident
Greece- Call Center Shared Line Proactive Change
Affected: Convercent Helpline Call Center
Timeline · 1 update
- resolved Nov 06, 2025, 06:34 PM UTC
We recently learned changes to Greece telephony regulations will affect the existing shared telephony line. Due to this, we have proactively procured a new Greece shared number. The updated shared number has passed testing and is ready for use. The new number for Greece is 800 999 9025. Individuals can now call in reports through this number and can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are updating the Greece shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Greece number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible with the new Greece shared number. If you have any questions or concerns, please don't hesitate to contact our support team.
Call Center Outage
Affected: Convercent Helpline Call Center
Timeline · 3 updates
- investigating Oct 20, 2025, 02:34 PM UTC
Our call center is currently is currently experiencing an outage due to the AWS outage. The team is currently investigating.
- investigating Oct 20, 2025, 05:58 PM UTC
The call center is coming back online and and now answering calls. We are continuing to monitor the situation closely.
- resolved Oct 20, 2025, 06:33 PM UTC
This incident has been resolved.
Uzbekistan and Kyrgyztan - Call Center Shared Line Discontinued
Timeline · 1 update
- resolved Sep 19, 2025, 09:02 PM UTC
We recently learned ongoing sanctions on Russia, our providers are unable to provide service in Uzbekistan or Kyrgyztan. Our shared numbers for these countries will be disconnected at the end of September. Individuals can use our Global Reverse Charge number at +1-720-514-4400 or can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We are removing Uzbekistan and Kyrgyzstan shared numbers listed from landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain these numbers, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. If you have any questions or concerns, please don't hesitate to contact our support team.
Zambia - Call Center Shared Line Removal
Affected: Convercent Helpline Call Center
Timeline · 1 update
- resolved Aug 28, 2025, 08:43 PM UTC
We have been notified our shared line for Zambia has been disconnected and will not be restored. We are unable to procure a new number at this time. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Zambia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Zambia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.
Sudan - Call Center Shared Line Down
Affected: Convercent Helpline Call Center
Timeline · 2 updates
- identified Jul 24, 2025, 04:18 PM UTC
The automated line testing system Convercent/EQS uses to monitor phone-line uptime identified that our Sudan based shared telephony line is no longer active. This issue is our team's number one priority to resolve as we understand its impact on your employees' ability to report using those Sudan numbers. We are actively working to resolve this issue as quickly as possible. In the meantime, individuals can still submit reports through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. If you would like to receive an email notification when that new number is available, please click Subscribe to Updates on the top right and enter your email to subscribe to our Outage Notifications. If you have any questions or concerns, don't hesitate to contact our support team.
- resolved Aug 13, 2025, 07:46 PM UTC
We have been notified our shared line for Sudan will not be restored and we are unable to procure a new number. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Sudan shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Sudan number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.