Convercent experienced a notice incident on August 28, 2025 affecting Convercent Helpline Call Center, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- resolved Aug 28, 2025, 08:43 PM UTC
We have been notified our shared line for Zambia has been disconnected and will not be restored. We are unable to procure a new number at this time. Reports can still submit a report through web intake, located on your organization's dedicated landing page or at https://www.convercent.com/report. We have removed the Zambia shared number listed on landing pages and related content within Convercent's Community and Knowledgebase. If your organization has any materials that contain the Zambia number, such as a code of conduct, flyers, intranet, policies, etc., please make sure you update those as soon as possible. Please note that our Global Reverse Charge number can still be accessed and the directions are listed on landing pages for "country not listed". If you have any questions or concerns, please don't hesitate to contact our support team.