ControlUp incident

User Activity & App Trend VDI Reporting Degraded Performance

Minor Resolved View vendor source →

ControlUp experienced a minor incident on September 25, 2025 affecting US Region, lasting 5h 37m. The incident has been resolved; the full update timeline is below.

Started
Sep 25, 2025, 02:43 PM UTC
Resolved
Sep 25, 2025, 08:20 PM UTC
Duration
5h 37m
Detected by Pingoru
Sep 25, 2025, 02:43 PM UTC

Affected components

US Region

Update timeline

  1. investigating Sep 25, 2025, 02:43 PM UTC

    We are investigating some degraded performance on VDI User Activity and App Trends Reporting for a subset of customers.

  2. monitoring Sep 25, 2025, 04:36 PM UTC

    We have identified the issue, implemented a hotfix, and the two VDI reports are operational for affected users. We are monitoring the hotfix to verify stability.

  3. resolved Sep 25, 2025, 08:20 PM UTC

    The VDI reporting process is functioning without further issue and performing within normal ranges.