Contentful incident

AI Actions & Workflow Automations executions are delayed

Minor Resolved View vendor source →

Contentful experienced a minor incident on October 21, 2025 affecting Content Management API and Web App, lasting 2h 52m. The incident has been resolved; the full update timeline is below.

Started
Oct 21, 2025, 11:01 AM UTC
Resolved
Oct 21, 2025, 01:53 PM UTC
Duration
2h 52m
Detected by Pingoru
Oct 21, 2025, 11:01 AM UTC

Affected components

Content Management APIWeb App

Update timeline

  1. investigating Oct 21, 2025, 11:01 AM UTC

    Our monitoring systems have detected an outage of a upstream provider orchestrating jobs that are responsible for executing AI Actions and Workflow Automations. We expect to see delayed execution.

  2. identified Oct 21, 2025, 12:57 PM UTC

    Our upstream provider has identified the cause of the issue and working on resolving it at the moment.

  3. monitoring Oct 21, 2025, 01:21 PM UTC

    Our upstream provider has implemented a fix and we are seeing AI Actions and Automations recovery on execution durations. We are monitoring the health of the systems.

  4. resolved Oct 21, 2025, 01:53 PM UTC

    AI Actions & Workflow Automations executions have been recovered to normal speed.