Contentful incident

Validation errors on CMA Token creation and usage

Minor Resolved View vendor source →

Contentful experienced a minor incident on November 3, 2025 affecting Content Management API, lasting 1h. The incident has been resolved; the full update timeline is below.

Started
Nov 03, 2025, 06:24 PM UTC
Resolved
Nov 03, 2025, 07:24 PM UTC
Duration
1h
Detected by Pingoru
Nov 03, 2025, 06:24 PM UTC

Affected components

Content Management API

Update timeline

  1. identified Nov 03, 2025, 06:24 PM UTC

    We are currently experiencing an issue that is causing validation errors during token creation. Additionally, our team has identified that a recent backfill task caused tokens created over five years ago to become invalid. We have deployed a fix to correct these token expirations and are running a backfill to update affected tokens. We are continuing to monitor the situation closely and will provide further updates as they become available. We apologize for any inconvenience this may cause.

  2. monitoring Nov 03, 2025, 07:21 PM UTC

    We've reverted the old token invalidation changes. Tokens that were previously resulting in unauthenticated errors should now be working again. We will continue to monitor the situation.

  3. resolved Nov 03, 2025, 07:24 PM UTC

    This issue is now resolved.