Contentful incident
Outage on Contentful Personalisation, Funtions and External References
Contentful experienced a major incident on November 18, 2025 affecting Experience API and Content Delivery API and 1 more component, lasting 2h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 11:53 AM UTC
Users are currently experiencing problems with Native External References. We are currently investigating.
- investigating Nov 18, 2025, 12:07 PM UTC
An issue with a 3rd party platform provider is causing an outage on Contentful Personalisation as well as Contentful Functions and Native External References. We are working with the provider on a resolution.
- monitoring Nov 18, 2025, 12:21 PM UTC
We are seeing recovery on all affected services. We will continue to monitor the situation.
- identified Nov 18, 2025, 12:29 PM UTC
While we did see initial recovery, Contentful Personalisation, Native External References and Functions are experiencing an outage again.
- identified Nov 18, 2025, 12:57 PM UTC
We are seeing brief periods of recovery on Contentful Personalisation, but the situation is still unstable. Customers will be experiencing intermittent failures trying to use affected services.
- identified Nov 18, 2025, 01:24 PM UTC
We have seen recovery on Contentful Personalisation for the past 20 mins, but Customers Native External references are experiencing intermittent issue. We are continuing to investigate.
- identified Nov 18, 2025, 02:03 PM UTC
Personalisation continues to be recovered. We are still seeing some intermittent errors for Native External References.
- identified Nov 18, 2025, 02:54 PM UTC
We are seeing full recovery across all affected services. We will continue to monitor the situation.
- monitoring Nov 18, 2025, 02:59 PM UTC
We have confirmed full recovery and are continuing to monitor.
- resolved Nov 18, 2025, 05:30 PM UTC
This issue has been resolved