Contentful incident

CMA Usage reporting and Audit Logs missing fields

Minor Resolved View vendor source →

Contentful experienced a minor incident on December 2, 2025, lasting 17h 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 02, 2025, 03:12 PM UTC
Resolved
Dec 03, 2025, 09:03 AM UTC
Duration
17h 50m
Detected by Pingoru
Dec 02, 2025, 03:12 PM UTC

Update timeline

  1. investigating Dec 02, 2025, 03:12 PM UTC

    We've identified an issue affecting CMA API call usage reporting and Audit Logs since Nov 14, where certain fields are missing and data may be incomplete. As a result, some Audit Log events may be absent, and the CMA usage reports displayed in the web app may not accurately reflect actual usage. We are currently investigating and will provide updates as soon as we understand the full impact.

  2. investigating Dec 02, 2025, 03:45 PM UTC

    The root cause has been identified, and a fix is in progress. At this stage, it appears that usage reporting is unaffected.

  3. monitoring Dec 02, 2025, 05:04 PM UTC

    We've fixed the missing fields for Audit Logs and are now monitoring to ensure normal functionality is restored.

  4. resolved Dec 03, 2025, 09:03 AM UTC

    Audit Logs have returned to their normal state and are fully operational again.