ConnectWise experienced a minor incident on September 24, 2026 affecting x360Cloud and x360Sync (North America), lasting 3d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 24, 2026, 04:03 PM UTC
We are currently experiencing performance degradation affecting Microsoft 365 Archive Mailbox backups following our transition to a new Microsoft 365 API and a related one-time backend data reconciliation process. Although the degradation is specific to Archive Mailbox processing, it has increased workload across the affected environment and may impact backup performance for other Microsoft 365 and Google Workspace services. As a result, some client organizations may see backup status reported as "In Progress" for longer than expected. Our engineering teams are actively mitigating the impact by adding additional processing resources within the datacenter to accelerate Archive Mailbox processing and restore normal backup performance. What is impacted: - Backup processing and status reporting for Microsoft 365 and Google Workspace workloads - Some backups may remain in an "In Progress" state for upcoming 48 hours What is not impacted: - x360Cloud web application accessibility - Data restore functionality, including restores of Archive Mailbox data - Previously protected backup data We are actively monitoring the situation and working toward full recovery. The current estimated resolution timeframe is within 48 hours.