ConnectWise incident

Support Case Submissions Currently Unavailable in Axcient Portal

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on March 3, 2026 affecting x360Cloud and x360Portal and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2026, 08:54 AM UTC
Resolved
Mar 03, 2026, 08:54 AM UTC
Duration
—
Detected by Pingoru
Mar 03, 2026, 08:54 AM UTC

Affected components

x360Cloudx360Portalx360Recoverx360Syncx360Sync (APAC)x360Sync (EMEA)x360Sync (North America)x360Sync (All Regions)x360Sync (Other Regions)

Update timeline

  1. resolved Mar 03, 2026, 08:54 AM UTC

    The backend performance issue affecting support case submissions in the Axcient portal has been fully resolved. Partners can now submit new product support cases through the portal without interruption. Support response times have returned to normal, and all services are operating as expected.