ConnectWise incident
Investigating - ScreenConnect Cloud Clients Flagged By Anti-viruses
ConnectWise experienced a minor incident on June 1, 2026 affecting ScreenConnect and x360Sync (All Regions), lasting 12h 35m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 01, 2026, 03:01 AM UTC
We are experiencing a possible issue with ScreenConnect being flagged by multiple Anti-viruses impacting inability to download new ScreenConnect client. We are investigating further and update as soon as possible.
- monitoring Jun 01, 2026, 04:30 AM UTC
The reports of ScreenConnect clients identified by Anti-viruses programs has been evaluated by cloud and engineering teams and confirmed as False Positive with your selected vendor. We will also contact with these vendors to help expedite the review process. If you need further assistance, please connect with our support team at www.connectwise.com/chat