ConnectWise incident

Investigating - CWSSO Log-in Issues

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on May 21, 2026 affecting SSO and x360Sync (North America), lasting 4h 32m. The incident has been resolved; the full update timeline is below.

Started
May 21, 2026, 03:14 PM UTC
Resolved
May 21, 2026, 07:47 PM UTC
Duration
4h 32m
Detected by Pingoru
May 21, 2026, 03:14 PM UTC

Affected components

SSOx360Sync (North America)

Update timeline

  1. investigating May 21, 2026, 03:14 PM UTC

    We are investigating reports of CWSSO log-in issues. We will continue to update you when more information becomes available.

  2. identified May 21, 2026, 03:54 PM UTC

    We are still investigating the issue and have identified that it is isolated to CW SSO login and SmileBack in North America.