ConnectWise incident

Investigating - AWS incident potentially impacting NA Platform performance

ConnectWise experienced a minor incident on May 8, 2026 affecting Asio (ITS Portal) and RMM and 1 more component, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started: May 08, 2026, 01:56 AM UTC
Resolved: May 09, 2026, 03:46 AM UTC
Duration: 1d 1h
Detected by Pingoru: May 08, 2026, 01:56 AM UTC

Affected components

Asio (ITS Portal)RMMx360Sync (North America)

Update timeline

investigating May 08, 2026, 01:56 AM UTC

We are investigating reports by our third party provider (AWS) of service degradation in a North American Availability Zone providing services leveraged by ConnectWise products. We are monitoring the services and evaluating performance impact, at this time services are operational, but delays could be seen if the incident is prolonged. We will update this as we continue to monitor with the provider.
investigating May 08, 2026, 06:58 PM UTC

We are continuing to monitor for any significant impact to platform services and taking proactive mitigating actions if needed. The third-party provider (AWS) incident is still ongoing, so we will be keeping this status page update live until the provider has issued full resolution.