ConnectWise incident

Investigating - ScreenConnect - Reported ISP Outages

Minor Resolved View vendor source →

ConnectWise experienced a minor incident on September 11, 2026 affecting ScreenConnect and x360Sync (North America), lasting 6h 53m. The incident has been resolved; the full update timeline is below.

Started
Sep 11, 2026, 06:28 PM UTC
Resolved
Sep 12, 2026, 01:22 AM UTC
Duration
6h 53m
Detected by Pingoru
Sep 11, 2026, 06:28 PM UTC

Affected components

ScreenConnectx360Sync (North America)

Update timeline

  1. investigating Sep 11, 2026, 06:28 PM UTC

    We are currently tracking reports of DNS disruptions impacting partners within the US region. Please note that ScreenConnect services are operating normally; however, we are actively monitoring the situation. While external network providers address the underlying issue, partners in the affected area may experience intermittent connectivity.

  2. identified Sep 11, 2026, 11:08 PM UTC

    We are aware of an issue impacting a backend service and are actively addressing it. We will provide updates as more information becomes available. We appreciate your patience while we work toward resolution.